Key Benefits
£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare
About the Role
An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long‑term career development, hands‑on training, and a varied support role across innovative products and systems.
Established for over 40 years, this multi‑award‑winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology.
In this hybrid role you will be the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre‑sales and after‑sales activities. The role involves troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service.
This role would suit someone with a technical background in electrical, electronics, or electromechanics who enjoys problem solving and delivering excellent customer support in a fast‑paced environment.
Responsibilities
* Provide 1st and 2nd line technical support via phone, email, and online tools
* Troubleshoot customer issues and support pre‑ and post‑sales queries
* Log and manage support cases within the ticketing system
* Assist with training, documentation, and internal collaboration
Qualifications & Requirements
* Technical background in electrical, electronics, electromechanical, or automotive
* Experience in a customer‑facing technical role
* Strong fault‑finding and problem‑solving skills
* Good communication and organisational ability
* Commutable to Dartford
Equal Opportunity Statement
We are an equal opportunities company and welcome applications from all suitable candidates.
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