Job Description
Profectus Recruitment is partnering with a well-established professional services firm to recruit a 1st / 2nd Line Engineer. This newly created role will provide IT support across multiple offices, assisting around 100+ users and supporting wider technology projects.
The role will initially be based in High Wycombe, with regular travel to other offices. A full driving licence and access to a vehicle is essential.
Key Responsibilities
* Provide 1st and 2nd line IT support for users, troubleshooting hardware and software issues
* Assist the IT service desk and escalate issues where required
* Support system implementations, onboarding, office moves, and user training
* Help develop reporting, including Power BI dashboards, and support adoption of new technologies
* Contribute to knowledge management, internal resources, and documentation
* Assist with technology improvement initiatives, cyber security awareness, and AI adoption
About You
* Previous experience in IT support or service desk roles
* Strong problem-solving and troubleshooting skills
* Confident communicator able to support non-technical users
* Proactive, adaptable, and able to manage xsngvjr multiple priorities
* Interest in technology improvement, reporting, or automation a plus
* Full UK driving licence and access to a vehicle
This is a great opportunity for someone looking to expand their IT support experience while contributing to wider technology projects within a professional services environment
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Please click on the apply button to read the full job description