Customer Service Specialist - Data & Quality Analyst Your future role To deliver high-quality back-end support to the Customer Service function by maintaining the accuracyand integrity ofcustomermasterdata,pricing,and invoicing. Theroleplays avitalpart in protecting margin, enhancing customer experience, and driving continuous improvement through insightful data analysis, structured reporting, and proactive corrective actions. Key Responsibilities Maintainandvalidatecustomermasterdata,includingpricing,discounts,rebates,and commercialconditions. EnsurepricingaccuracyacrossERPandrelatedsystems. Supportpricingupdates,audits,andchangecontrolsinlinewithinternalgovernance. Run regular and ad-hoc reports on pricing accuracy, invoice validation, and customer dataquality. Analysetrends,variances,andrecurringissuesimpactinginvoicing,margin,or customersatisfaction. Produceclear,actionableinsightsforCustomerService,Sales,Finance,and Operations. Monitorinvoiceaccuracyandinvestigatediscrepancies. Supportcustomer claimsrelatingto pricing,invoicing,andmasterdata errors. Coordinate root-cause analysis and ensure corrective and preventative actions are implemented. Actasaqualitygateforcustomerdataandcommercialaccuracy. Identifyprocessgapsandrecommendimprovementstoreduceerrorsandrework. Supportqualityinitiativesanddocumentationofstandardprocesses. WorkcloselywithSales,Finance,SupplyChain,andITtoresolvedataandpricing issues. Supportsalesreportinginvestigationsandfollowuponcorrectiveactions. Providereliabledatasupporttoimprovedecision-making. Who are you? A candidate whoembodiesourvaluesandplaces thecustomerattheheartof everything they do. Strongattentiontodetailwithaclearfocus onaccuracyandquality. Analyticalmindsetwiththeabilitytointerpretdataandspottrends. Highlevelofownershipandaccountability. StrongExcelandreportingskills; ERP/SAPexperienceisdesirable. Abilitytomanagemultipletasksandpriorities. Clearcommunicatorwithconfidencetochallengedataissuesconstructively. Proactive,can-doattitudewithacontinuousimprovementmindset. Essential Criteria: Embody the company values Passion, Respect, Excellence, Entrepreneurship. ExperienceinCustomerService,CustomerOperations,orCommercialSupportroles. Exposuretocustomermaster data,pricing,invoicing,ororder-to-cashprocesses. ExperienceworkingwithERPsystemsandreportingtools. Business, finance,ordata-relatedqualificationdesirablebutnotessential. What can you expect? Acompetitivesalary 33DaysAnnualLeave EnhancedCompanyPensionContribution PrivateMedicalCover Anemployerwithaclearsustainabilitystrategy(forourplanet,customers,and employees). Weinvestinyourdevelopmentandbelieveinlifelonglearning. OuruniqueUnilinDNA. Enjoygreatdiscountsonourproducts. Inshort,youllbejoiningaTopEmployer! Who are we? Unilin is an international leader in interior design and building solutions with a strong focus on sustainability and innovation. With our flooring, panels, insulation materials, and technologies, we are present in the homes and workplaces of millions of people, as well as in public spaces around the world. Our brands Quick-step, Pergo, and Moduleo are probably familiar to you. Worldwide, around 8,300 employees work every day to push boundaries and innovate. Want to know more about our story? Be sure to check out our website.