Responsibilities
- Manage and monitor the outpatient waiting list.
- Book appointments and ensure clinics are fully utilized.
- Process patient referrals into the Trust and register them on the patient administrative system.
- Answer and greet incoming calls from patients and other stakeholders in a professional manner.
- Make outgoing calls to negotiate appointment dates and times with patients.
- Respond to complaints in a positive manner and refer unresolved issues to a manager or relevant department.
- Access and update various IT systems including the Trust Patient Administration System, the Electronic Referral system, the Evolve scanning system, Somerset Database and Envoy.
- Ensure accurate and quality data entry at all times.
- Manage Envoy reminder service responses.
- Offer appointments to suspected cancer and other urgent patients in accordance with Trust standards and NHS target times.
- Upload new referrals to the Evolve scanning system and process their returns.
- Answer general telephone enquiries and forward calls to relevant departments.
- Input, monitor and manage patient information on various IT systems.
- Discharge old and expired episodes on PAS, completing and updating the patient’s pathway.
- Liaise with referrers/GP practices regarding incorrect patient information or referrals.
- Liaise with multidisciplinary internal teams regarding clinic utilisation.
- Perform any other duties commensurate with the role.
Benefits
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union – for local financial advice
EEO Statement
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
Contact
For further details / informal visits contact: Marcus McCluskey Wright – Assistant Directorate Manager – 0161 419 2199
