Are you an outgoing sales professional who thrives on building genuine connections and creating lasting relationships? Are you an experienced leader that has proven experience in motivating and helping your team thrive? If so, this could be the perfect next step for you!
We’re partnering with a dynamic, owner managed pet food company that’s passionate about creating all-natural, nutritious, and delicious food for pets. Following the acquisition of several new brands, the business is entering an exciting new phase of expansion and is now looking for a high energy, people focused Inside Sales Manager to lead and inspire their growing internal sales and customer service team.
This is a financially secure, fast growing business with ambitious plans for the future, combining organic growth and strategic acquisitions to strengthen its position in the market. As Inside Sales Manager, you’ll play a key role in the commercial team, working closely with the owners and leadership group to shape customer strategy, optimise performance, and drive sustainable growth.
We’re looking for a motivational team leader who can combine hands-on commercial experience with a passion for coaching and developing people. You’ll lead from the front, demonstrating best-in-class sales techniques while empowering your team to deliver exceptional service and hit ambitious targets.
You’ll work with a diverse customer base, many of whom are independent retailers growing their own small businesses, so the ability to build genuine, long-term relationships and truly understand customer challenges is key. By supporting your team to strengthen those relationships, you’ll directly influence sales performance and customer satisfaction.
The Role
* Lead, coach, and motivate a team of internal sales and customer service representatives, fostering a high performance culture.
* Set clear KPIs and sales targets, track performance, and provide actionable feedback to drive individual and team success.
* Recruit, train, and mentor team members, ensuring continuous professional development and engagement.
* Oversee sales administration, including CRM accuracy, pipeline management, and reporting on key metrics.
* Build and maintain relationships with key accounts, ensuring the delivery of exceptional customer service.
* Collaborate with marketing, logistics, and product development to align sales strategies with broader business goals.
* Contribute to product strategy and development, identifying opportunities for innovation and growth.
What We’re Looking For
* Proven experience in internal or telesales management, ideally within FMCG or pet related products.
* Strong leadership and coaching skills, with a track record of developing high performing teams.
* Commercially minded, with the ability to balance people management and hands on selling.
* Confident communicator who builds trust and rapport quickly.
* Data-driven and organised, with strong CRM and reporting experience.
* Entrepreneurial spirit, excited by growth, change, and the chance to shape something new.
This is a fantastic opportunity to join a collaborative, ambitious team within a business that values innovation, progress, and personal development. For the right person, there’s significant opportunity to grow your role over the medium to long term, as the business expands into grocery and national accounts.
If you’re passionate about people, performance, and pets, and you’re looking for a leadership role where your impact will be visible every day, we’d love to hear from you.
Apply now to find out more!