Director of Student Services
Job Type Permanent Curriculum / Service Area Directorate for Students Campus / Location Bispham Hours per week 37 Part-Year? No Post scale Director Post Scale Range (FTE) £70,+ Closing Date 04/07/ Documents
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The Role:
Blackpool and The Fylde College (B&FC) is seeking a visionary and values-driven leader to join our Senior Leadership Team as Director of Student Services. This is a pivotal opportunity to shape the entire student experience across one of the UK’s leading Further and Higher Education institutions. The post is full-time and based across our campuses on the Fylde Coast.
As a senior leader and Designated Safeguarding Lead (DSL), you will lead a broad portfolio of student support functions that directly influence learner success, wellbeing, and satisfaction. This is a strategic and operational role with significant scope to drive excellence, innovation, and impact at scale.
Your Responsibilities Will Include:
As Director of Student Services, your key responsibilities will include:
2. Strategic leadership of the student experience, ensuring support services are inclusive, high-performing, and aligned to the College’s Strategic Plan –.
3. Acting as the Designated Safeguarding Lead (DSL) for the College, overseeing all safeguarding and Prevent responsibilities, and embedding a culture of safety and care across all campuses.
4. Driving the implementation and evaluation of the Student Experience Strategy, focusing on improving outcomes and enriching the student journey across Further Education, Higher Education, apprenticeships, and adult provision.
5. Leading critical support services, including safeguarding, wellbeing, learning support, inclusion, enrichment, careers and employability, digital learning, and Learning Resource Centres.
6. Championing the student voice, digital engagement, and personal development through responsive communication and inclusive practices.
7. Overseeing key processes such as behaviour management, complaints and conduct, strategic partnerships, and quality assurance.
8. Providing inspirational leadership to cross-functional teams, embedding a customer-focused, high-performance culture, and ensuring continuous improvement.
About the Student Services Directorate:
At B&FC, Student Services is central to our mission to transform lives through education. We serve over 13, students and apprentices annually and offer a dynamic, inclusive support structure designed to empower learners to succeed academically and personally. The Directorate works collaboratively with academic teams and external partners to shape a safe, enriching, and aspirational environment for all.
Why Join Us?
You will be joining a progressive, sector-leading institution recognised for its technical excellence, high student success rates, and commitment to social mobility. As part of the College’s strategic leadership, you will have the opportunity to influence and innovate at scale, leading services that have a meaningful impact on student lives and outcomes.
Interested? Apply Early!
We may close this vacancy early if we receive sufficient applications, so if this exciting leadership role aligns with your values and experience, please submit your application by 12:00pm on Friday 4th July .
Rewards and Benefits
Blackpool and The Fylde College is proud to be Great Place To Work® Certified™
9. Enhanced leave allowance of 43 days (full-time equivalent), inclusive of bank holidays
10. Opportunity to purchase additional annual leave
11. Competitive pension scheme:
12. Teachers’ Pension Scheme (TPS) - 28.68% employer contribution
13. Local Government Pension Scheme (LGPS) - 15.4% employer contribution
14. Extensive professional development opportunities for all, with B&FC choosing to invest circa. £1.8m annually in colleague development and professional qualifications
15. Agile working opportunities
16. Enhanced Family friendly policies
17. Extensive wellbeing provision including, but not limited to:
18. Access to funded Employee Assistance Programme (EAP) available 24/7, days a year
19. Occupational Health
20. FREE Flu Vouchers for those not entitled through the NHS
21. FREE eye tests
22. Dedicated Wellbeing Hub available to all colleagues containing rich and varied content with resources relating to emotional, physical, financial and social wellbeing
23. FREE healthy breakfast
24. Sports facilities including fully equipped gym and discounted memberships
25. Health and beauty salon
26. Trim Trails on Campus (guided routes for walks)
27. Onsite food outlets and Starbucks at subsidised rates
28. FREE car parking
29. Car lease scheme
30. Cycle to work scheme
31. Onsite kids ‘Sports Camp’ 8am – 5pm during selected half-term breaks
B&FC is committed to the promotion of Equality, Diversity & Inclusion in all resourcing practices. Please email should a specific adjustment be required to support in the application and selection process
B&FC is dedicated to safeguarding and the promotion of the welfare of all learners, and expects all colleagues to share in this commitment. As such, employment at B&FC is subject to an Enhanced DBS Check via the Disclosure and Barring Service. For further information on DBS, please click The amendments to the Rehabilitation of Offenders Act (Exceptions) Order ( and ) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’.