Job Description
Competitive Salary
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London, N1 9QZ
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You’re an experienced leader in property and repairs services who will be the face of the repairs team in your region. We’re looking for customer focused individual who understands the importance of resident engagement and communication and drives this message throughout their team. You will be a key contributor to the development and implementation of our new Repair Strategy and lead the integration and transformation of your services.
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As our Regional Head of Property Services, you’ll be the lead voice and face of our repairs and maintenance operations in the Northeast London region. You’ll bring stability and strategic direction to a large and complex portfolio including responsive repairs, disrepair, voids, aids and adaptations, damp and mould, and planned property services. You’ll also help shape the future of our Repairs Strategy, embedding a culture of accountability, integration and resident-focused delivery.
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You’ll work closely with senior leaders, contractors, frontline teams and, most importantly, our residents, creating a service that’s consistent, high-quality and built on trust. A key part of our 3-year strategy is to improve resident engagement and communication – this will be through resident surgeries during the day and after working hours. You’ll create a joined-up culture with our housing and operations teams where everyone is working towards the same goal.
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In this role, you’ll be the go-to lead for all property services in your region, handling high-profile cases and emergency escalations with calm, clarity and care. You’ll set the tone as a visible, accountable and inspiring leader for a multi-functional team and own performance and drive improvement from KPIs and compliance to satisfaction and service quality. You’ll be required to meet with your team and contractors each Monday in the regional office at Kings Cross along with 1-2 days working from an office location.
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You’ll build strong partnerships across internal teams and external suppliers, ensuring every part of the service works in sync and use data, feedback and insight from regular Works in Progress meetings with contractors and regular solicitors’ meetings to continually review the case load of your region to resolve any blockages to allow a speedy resolution for our residents.
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You’ll lead contract management, drive value for money, and ensure all work meets regulatory, legal and safety standards.
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To be successful in this role, you’ll:
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* Be a strong leader with experience in property services, disrepair or repairs operations within a social housing or similar environment.
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* Have a good understanding of data and how to use this to drive performance within a team
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* Have experience of managing disrepair and major works, void works and delivery
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* Have a track record of managing large, cross-functional teams, and getting results that matter
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* Possess excellent knowledge of building pathology, and specific experience of building maintenance, contract management and health & safety legislation.
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* Be confident in leading through complexity and crisis, with a calm, solutions-focused approach.
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* Passion for equity, inclusion and making services work for everyone.
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At Peabody, we’re all about making a difference to our community and helping people flourish.
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Here’s what you’ll get when you join us:
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* Flexible and hybrid working
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* 30 days' annual leave, plus bank holidays
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* Up to 10% pension contribution, matched 1:1
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* Two additional paid volunteering days each year
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* Flexible benefits scheme, including options for healthcare, dental care, and more
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Ready to apply?
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Click ‘Apply’ to send us your CV and tell us why you’re the right fit for this role.
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* Advert Closing Date: 20th July
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* Interviews: Stage one interviews will take place in person on 24th July. Stage two interviews, including a presentation, will take place in person on 7th August.
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As an employer, Peabody does not provide sponsorship as a licenced UK employer.