Plus X Innovation creates unique and inspiring workplaces, bringing together state-of-the-art equipment and facilities, game-changing innovation programmes and vibrant member communities helping to drive business growth. Plus X Innovation has a proven track record of creating collaborative ecosystems with a diverse mix of talents, skills and technology, attracting and connecting with local businesses and the wider community.
We are looking to attract people to join Plus X Innovation from a wide variety of backgrounds who can add their unique experience and perspective and help us deliver on our ambitious goals.
Contract type: 12 month fixed-term contract, covering a period of maternity leave
Salary: £24,600-£26,000
Location: Slough – on site
Line Manager: Location Manager
Role purpose:
You will primarily be responsible for running the front of house experience at Plus X Innovation hub, you will be working with a focus on creating a welcoming and professional environment for our members and guests.
The role consists of customer service duties, supporting the Location Manager in the smooth running of the Front Desk as well as managing incoming sales enquiries and the meetings calendar.
As part of a lean and talented team, your role will include fostering a collaborative approach to work.
Main Duties:
* Responsible for the front desk and a positive meet and greet experience to all members and guests.
* Assisting with all front desk and meeting room queries, resolving any issues in a timely manner, seeking support from the wider team when needed
* Responsible for the front desk inbox and the phone line, responding or forwarding all incoming queries regarding the location in a timely and effective manner recording information in the CRM system
* Supporting members with car park bookings and travel needs, advising of alternative options for members and guests parking
* Work closely with the location team, assisting in the delivery of the events. Being the face of the Plus X Innovation events, advising members of what is on.
* Assisting with general administration and billing as required; responsible for lockers revenue (audit, management, and billing) and membership spot checks.
* Managing the small meetings calendar; book and set up meeting rooms and specialist facilities for members and guests, spot checks of the meeting and facilities rooms usage.
* Reporting any facilities or operational issues to the relevant person
* Managing the Front of House areas as well as the daily building walk arounds, opening and closing procedures to ensure a consistently welcoming, clean and professional environment
* Accountable for all post and deliveries for the building
* Accountable for the stock of consumables
Personal & Team Responsibilities:
* Be a good role model for the team and project a positive image to internal and external contacts, customers and wider stakeholders
* Demonstrate the Company’s culture, values and behaviours
* Take responsibility for own self-development on a continuous basis. Be open to giving and receiving feedback to ensure continuous improvement, learning and evolving.
Key results:
* Driving excellent customer service experience delivering on the NPS scores
* Contributing to retention and acquisition targets.
Our Ideal Candidate:
* Experience from a flexible office, hospitality or travel background
* A passion for customer service
* Strong team player who can collaborate effectively with all teams in the company
* Strong relationship building, motivational and prioritisation skills
Perks and Benefits:
Plus X Innovation offers the following perks and benefits to the team:
* Top of the range company laptop – your choice of Mac or Windows
* Flexible working around our core hours of 10am-4.30pm
* 25 days holiday plus bank holidays and an extra day off for your birthday
* 2 paid days off per year for volunteering
* £250 per year to spend on personal development and/or wellbeing
* Nursery cost savings with Yellownest
* Trialling option to buy extra holiday
* Weekly classes, socials and events in our hub
* Opportunity to be trained as an accredited mental health first aider
* Access to our Health Assured Employee Assistance Programme and online wellbeing resources
* Pension scheme up to 9% total contribution
* Focus on learning and development - growing company with growing opportunities
* Collaborative environment with a focus on team success and a non-hierarchical culture
* Fortnightly and quarterly all company communication meetings to keep everyone up to date on what is going on across the company
* Seasonal socials including team building, summer family day and winter party
* Regular all team surveys to check in on teams' happiness
At Plus X Innovation we know inclusive and diverse teams are strong teams. We encourage candidates from diverse backgrounds to apply. We support and encourage diversity to unlock potential and drive further innovation. We believe in equal opportunities and are committed to a fair and accessible recruitment process. If you have any questions or require any assistance during the application or interview process, please contact Harriett, harrietttaylor@plusxinnovation.com