Overview
Fodafilment, part of the Fodafamily, specializes in FMCG fulfilment and supply chain solutions. We cater to food, drink, and FMCG brands, retailers, and other clients, offering services such as e-commerce fulfilment, warehousing, distribution, and logistics. Fodafilment is located in Welwyn Garden City and is committed to supporting both current and future brands.
Role Description
This is a full-time on-site role for a 3PL Account Manager at Fodafilment. The Account Manager will oversee the day-to-day management of client accounts, coordinating logistics, handling supply chain operations, and ensuring customer satisfaction. They will be responsible for maintaining strong client relationships and optimising supply chain processes.
Responsibilities
* Work within a specialist team to handle 3PL account queries and opportunities
* Document, knowledge share, and solve common issues within the warehouse environment and related supply chain components
* Build and maintain profitable relationships with our clients
* Execute a client engagement strategy, which includes: communication of their account performance, sales forecasting vs agreed SLAs, work order forecasts, bespoke requests, and ongoing client training on our cloud-based system
* Understand key client individual needs and address these, ensuring all requirements are exceeded
* Create an NPS (Net Promoter Score) system to monitor the satisfaction of all 3PL clients
* Meeting regularly with Account Managers to assess, analyse and develop actionable plans for loss prevention, client spending and continuous improvement
* Utilise the CRM system to capture all client communications
* Actively track month-on-month 3PL pricing
* Report account status, forecasts and 3PL opportunities to senior management
* Develop client report packs to present at Account Manager meetings
Qualifications
* Experience in B2B customer/client management
* Ideally, have knowledge of supply chain management, logistics, and account management
* Knowledge of FMCG industry trends and practices
* Strong communication and negotiation skills
* Ability to analyse data and make strategic decisions
* Proficiency in logistics software and technology - including CRM, Google Workspace, Excel/Sheets and ideally WMS, OMS or ERP
* Attention to detail and organisational skills
* Bachelor's degree in Business Administration, Supply Chain Management, or related.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Transportation, Logistics, Supply Chain and Storage
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