Job Responsibilities
* Manage members of the Clinical Governance team, promoting professional behaviour and monitoring communication, grievances, attendance, and annual leave processes.
* Promote incident reporting systems across clinical services, ensuring incidents are reported, actions are taken, and outcomes are monitored.
* Inform the Head of Integrated Governance of any concerns from Datix incident reporting, complaints, and healthcare professional feedback.
* Ensure root cause analysis is undertaken for all serious clinical incidents and support staff involved in incidents.
* Assist in processing complaints, feedback, compliments, and incidents within the department.
* Support investigation leads in investigating serious incidents, providing feedback, and conducting quality checks.
* Produce high-quality documentation using appropriate software such as Datix, Word, PowerPoint, Adastra, SystmOne, Excel, Outlook.
* Review Datix incidents daily to identify potential serious incidents, ensuring proper assignment and closure.
* Analyze data from clinical incidents, complaints, patient feedback, and negligence claims to identify trends and resolve issues.
* Liaise with agencies like EMAS, NEMS, SCAS, and the Coroner, providing clinical input for investigation reports.
* Provide cover for the Head of Clinical Governance as needed.
Qualifications and Skills
* First-level registered nurse or allied health professional qualification.
* Degree or equivalent experience.
* Understanding of medical terminology and clinical presentations.
* Knowledge of legal principles related to patient care, negligence, and professional conduct.
* Experience in clinical risk management and governance.
* Understanding of NHS and CQC regulatory environment.
* Ability to work independently at strategic and operational levels.
* Skills in data analysis and report writing.
* Proven ability to prioritize workload effectively.
Working Patterns and Benefits
Flexible working patterns to support work/life balance. Enjoy benefits such as 25 days annual leave plus bank holidays, NHS pension, health cash plan, employee assistance programme, car lease scheme, enhanced family leave, and an employee referral programme.
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