We currently have an exciting opportunity for a Technical Support Engineer to join our clients growing Customer Support Team in response to increased demand.
Role Purpose
* Provide technical support for audio products via email and phone to clients worldwide
* Troubleshoot and repair products during global site visits
* Process and dispatch spare parts
* Maintain detailed and accurate support case records (using Zendesk and other internal tools)
* Participate in the weekend support rota and support stock control and inventory audits
Ideal Candidate Profile
Experience & Education
* 3+ years' experience in music technology or related industry
* Electronics Engineering qualification or Music Technology degree (or equivalent hands-on experience)
* Experience with manufacturers, rental companies, or live sound environments
* Familiarity with Audio products is advantageous
Technical Skills
* Strong analytical and troubleshooting skills — logical, methodical, and precise
* Good knowledge of live sound workflows and audio networking (e.g., Dante Level 2, SoundGrid, AoIP)
* Proficient with audio hardware and software
* Basic networking skills (Cisco certifications are a plus but not required)
* Soldering ability and understanding of circuit diagrams (desirable, not essential)
Personality & Values
* Highly customer-focused, proactive, honest, and collaborative
* Strong communication skills in English (verbal and written); additional European language is a bonus
* Self-motivated and capable of working independently or within a team
* Genuinely enjoys problem-solving and continuous learning
* Comfortable with administrative tasks such as case documentation and email support