About KX
KX software powers the time-aware data-driven decisions that enable fast-moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost-effectively.
KX is essential to the operations of the world's top investment banks, aerospace and defence, high-tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.
Overview Of The Role
KX is hiring a Senior IT Support Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level and support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.
Key Responsibilities
1. Level & Support and technical guidance within the IT team
2. Administration and management of Active Directory, AD Connect, Office and Entra ID
3. Management of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office, OneDrive, SharePoint Online and Teams
4. Provide Desktop support services to all KX staff – local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux
5. Work as part of the wider technology team to help deliver IT Projects such as environment-wide software deployments, system integrations and introduction of technical innovations
6. Deliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures
7. Manage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral.
8. Manage software patching and upgrades via MDM
9. Manage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti-Spam & Anti-Phishing policies etc.)
10. Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (InTune)
11. Administration and management of Printers and cloud printing technologies
Essential Experience
12. plus years’ experience supporting Windows / based systems
13. plus years’ experience supporting Microsoft Windows Server
14. plus years’ experience supporting Active Directory
15. plus years’ experience supporting SharePoint Online
16. Proven knowledge of Microsoft tenant
17. Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
18. Teamwork: experience of working in a team
Skills
19. Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive
20. Good interpersonal skills
21. Strong troubleshooting skills
22. Ability to work on own initiative
23. Effective communication: Excellent oral, written, and interpersonal communication skills
24. Flexible attitude
Preferred Qualifications
25. PowerShell scripting experience is a distinct advantage
Location & Workplace Type
Hybrid working model based out of our Belfast office with - days per week on site.
Why Choose KX
Data Driven: We lead with instinct and follow fact.
Naturally Curious: We lean in, listen and learn fast.
All In: We take ownership, take on challenges and give it our all.
Benefits
26. Competitive Salary
27. Individually tailored training and skills development
28. Private healthcare package and Employee Assistance Programme
29. Enhanced maternity and paternity package
30. Wellness Days and Volunteer Days