INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
In this role, you will welcome all visitors to the global headquaters with a high level of customer service, ensuring an professional sign in process and locating hosts within strict time frames.
JOB RESPONSIBILITIES
You will be responsible for:
* The signing in guests using reception software
* Providing a concierge style service to not only guests but members of staff
* Supporting events throughout the year and the showroom during market seasons
* Providing a positive representation of the brand
* Responding efficiently to all internal requests and providing administration support within tight deadlines
* Independently developing reception training manuals and processes to improve service
* Providing information to staff/visitors for our building/departments & local area
Helpdesk responsibilities
* Providing support for the campus helpdesk
* First point contact for all helpdesk queries via telephone, e-mail & the service channel software within the agreed timescales and SLA's
* Raising and allocating all helpdesk tickets to the relevant parties, prioritising and ensuring the jobs are completed
PERSONAL PROFILE
* Excellent written and verbal communication skills.
* A keen eye for detail.
* Passion for customer service.
* Ability to work and remain composed under pressure.
* Capable of working and communicating with members of staff of various levels.
* proven experience reception experience or in role delivering high qaulity customer service.
* A good knowledge of microsoft office.
* Administration skills.
* Experience of dealing with high profile or vip guests/clients/customers.
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.