Permanent contract • Gloucester, UK • 42.5 hours per week (Monday to Friday 07:00 – 15:30, Alternate Saturdays 07:00 – 12:00) • Salary £30,000 basic | Up to £33,000 OTE
THE ROLE
You’ll be the go-to person for customers from the moment they book in to the moment they drive away.
* Managing bookings and keeping the workshop loaded correctly
* Keeping customers updated (no chasing, no guessing)
* Creating job cards, invoices, and accurate estimates
* Spotting opportunities to upsell services in a way that actually makes sense
* Working closely with Parts to make sure everything is ready when needed
It’s fast-paced and busy, and it needs someone who stays organised and in control.
WHAT YOU’LL NEED
* Experience in an admin or office‑based role (service advisor experience is a big plus)
* Strong communication skills – you’ll be speaking to customers, techs, and internal teams all day
* Confidence managing multiple jobs at once without dropping the ball
* Commercial mindset – understanding how to maximise bookings and workshop efficiency
* Kerridge knowledge would be ideal, but not essential
THE KIND OF PERSON THIS SUITS
* Someone who likes being busy and doesn’t get flustered
* Takes ownership rather than waiting to be told
* Communicates clearly and keeps people informed
* Notices detail and gets things right the first time
WHAT’S ON OFFER
* 23 days holiday + bank holidays
* Birthday off
* Pension
* Enhanced family policies
* Wellness support and 24‑hour GP access
* Ongoing training and development
* Clear progression opportunities
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