The Why, the What and the Who...
Are you looking for a fun and fast-paced environment to work in, with great benefits? Could you help us create lasting memories for our customers by providing outstanding customer service? If so, then look no further!
The Why...
Join Hollywood Bowl Group as a Team Member, and in return, you'll receive:
* The opportunity to earn an extra 50p per hour, paid monthly
* Access to apprenticeship programmes and our in-house management training
* Optional pension plan
* Additional holiday days with length of service, up to five days
* Ongoing training and development, with opportunities to fast-track your career
* Free game vouchers every month
* 30% discount on food and drink for you and up to five friends
* 50% off food when working
* Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
* Long service awards
* A £15 donation to our charity partner upon completing your induction
* Enhanced maternity, paternity, adoption, and shared parental leave benefits
* Opportunity to join our healthcare cash plan
The What...
As a Team Member, you will be at the heart of the customer experience! Your role may include welcoming customers at reception, hosting parties on the lanes, or serving food and drinks at our bar and diner. Your professional, engaging, and energetic approach will ensure our customers have a memorable and enjoyable visit.
You will be trained across all key areas of the centre, enabling you to support and add value throughout the customer journey. You may also be required to work in the kitchen.
Opening Hours and Shift Patterns:
Our centres are typically open from 9 am to midnight, seven days a week. Peak times are evenings, weekends, and school holidays, when we seek availability from our Team Members.
Shift patterns may include:
* Weekday mornings: 09.00 - 17.00
* Weekday evenings: 17.00 - 00.00
* Weekend mornings: 09.00 - 18.00
* Weekend evenings: 16.00 - 01.00
* Hours may vary by centre; specific times will be confirmed at interview. Under 18s may work until midnight but no later.
You will receive comprehensive induction and ongoing training, with opportunities for career development through apprenticeships and management training programs.
To succeed as a Team Member, you should have:
* Excellent customer service skills and the ability to communicate effectively
* High energy and adaptability in a fast-paced environment
* A friendly, supportive, and team-oriented attitude
* Flexibility in working hours and shifts
* Basic literacy and numeracy skills
The Who...
Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition. Since our listing on the stock market in 2016, we have expanded to 74 centres in the UK and 13 in Canada, operating under the Hollywood Bowl, Putt & Play, and Splitsville brands. We continue to grow, opening around three new sites annually, and remain leaders in experiential family entertainment.
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