Preston – Full Time – Permanent Job Summary: We are seeking a hands-on, shop-floor oriented Quality Leader within our Assemblies and Components Value stream, based in Preston. The successful candidate will be instrumental in driving improvement of our quality performance, ensuring conformity of production, and customer satisfaction. This is a problem-solving-focused role ideal for someone who thrives in fast-paced, technically complex environments. Leading and developing people to build a high-performing quality team will be a central focus for this high-profile position within Baxi. As a Quality Leader you will: Lead, mentor, and develop the Quality Team, fostering a collaborative, high-performance culture focused on excellence, ownership, and continuous improvement Effective cross-functional collaboration with the wider business team to drive the objectives of the business forward Manage resource planning, team performance, and individual development plans to build both technical capabilities and leadership potential within the department Champion the Voice of the Customer (VoC) by analysing and integrating customer feedback, complaints, and warranty data into continuous improvement initiatives Investigate product and process issues using structured problem-solving tools such as 8D, 5 Whys, FMEA, and Ishikawa Drive timely and effective implementation of corrective and preventive actions (CAPA) to eliminate recurring issues and reduce product non-conformances Manage supplier quality performance and concerns impacting the value stream Lead the development and maintenance of the shop floor Quality Systems in line with ISO 9001, product safety regulations, and industry-specific standards (e.g. BS EN standards for gas appliances) Provide strong support to NPD launch operations and Engineering Changes (ECR). Ensure full compliance of production according to the process control documentation e.g. Control Plan Track and report on quality performance (KPI’s), including Rolled Throughput Yield, Scrap, Rework, cost of non-quality and audit outcomes — using insights and data analysis to drive continual improvement Deputise for the UK Head of Quality and work with autonomy and minimum supervision Essential: Demonstratable experience in a quality supervisory role in a regulated manufacturing sector Proven experience in leading complex problem-solving activities and realising robust corrective/preventive actions Profound knowledge and understanding of quality core tools Proven ability to manage and close out audits, quality incidents, and non-conformances Excellent interpersonal and communication skills, with the ability to lead teams and influence stakeholders at all levels Desirable: Degree in Engineering, Quality, Manufacturing, or a related technical discipline Lead Auditor certification (ISO 9001 or equivalent) Experience in an operational role Experience within a lean manufacturing environment, such as the automotive industry Previous engagement in companywide transformation programs and product/project launch activities We offer a competitive salary alongside 25 days holiday per annum not including UK bank holidays. We also offer a contributory pension and sick pay schemes, staff discounts and more. Does this sound like you? Then we would love to hear from you! At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.