Senior Hosting Technician - 2nd / 3rd Line Support
Location: Redhill (Hybrid)
Salary: £35,000 - £45,000 (more for the right person) + 5% performance bonus
Hours: 8-hour shift between 8am - 6pm
Type: Full-time, Permanent
About Us
We're Cloud2Me - a growing Managed Cloud Services provider that's passionate about people, technology, and exceptional customer service. From our humble beginnings to managing 400+ business IT systems, our mission has always been simple - deliver cutting-edge tech wrapped in kind, competent, and efficient support, serving the direct customer, MSP channel and SaaS vendors.
We've grown 40% year-on-year over the last two years, and we're looking for another talented, personable, and ambitious Senior Hosting Technician (2nd / 3rd Line Support) to join our friendly team in Redhill.
The Role
As a Senior Hosting Technician, you'll be responsible for delivering high-level technical support across our hosting, networking, and cloud infrastructure environments. You'll handle escalated issues from the 1st Line team, troubleshoot complex systems, and play a key role in maintaining the uptime, performance, and security of our hosted platforms.
You'll also contribute to project work, system improvements, and mentoring junior colleagues, helping us continue to provide industry-leading service to our clients.
What You...