As ER Manager, you'll bring significant employee relations expertise to improve the experience of our staff and leaders. You'll lead a team delivering best-in-class ER support rooted in just culture and people-first practices. Working closely with the Head of ER, you'll provide specialist advice and resolution services across the Trust, while embracing innovation and cross-organisational collaboration.
As an experienced ER professional you will have significant experience in developing the ER function and line managing staff. With strong interpersonal and communication skills you will be able to build strong relationships with stakeholders across the Trust including our Trade Union colleagues. A passionate believer in 'just culture' you will demonstrate the ability to design and implement inclusive conflict resolution approaches. You will also need to be passionate about nurturing and developing a new enthusiastic team.
The ER Manager will provide advice and support to line managers on a range of human resource management issues including, but not limited to, employee relations issues such as discipline, grievance management, poor performance and attendance and workplace dispute management. The post holder will be a subject expert in employee relations and will be required to develop training programmes for both managers and HR staff to develop competence and capability of managers. You will also develop long-term, value-added employee relations processes and practices designed to enable cases to be managed through to effective conclusion in line with best practice and legal guidelines.
You will need to possess excellent IT skills with the ability to manipulate data to create and display standard and ad hoc ER reports.
NHS experience desirable, but not essential.
Ready to take your ER expertise to the next level? Chelsea and Westminster Hospital is one of London's most innovative NHS Trusts, recognised for its outstanding CQC ratings and exceptional staff. Chelsea and Westminster is part of the TRI collaborative arrangement with Imperial College Healthcare and The Hillingdon Hospitals NHS Foundation Trust. Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites – Chelsea and Westminster Hospital and West Middlesex University Hospital – along with award-winning clinics across North West London.
Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven't heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.
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