Branch Manager
Location: Dudley Branch
Salary: £33,338 per annum
Contract: Permanent
Hours: 35 hours per week (09.00 – 14.00 Customer Facing, 14.00 - 17.00 Telephony, Monday – Friday / 09.30 - 12.30 Saturday)
We’re made for each other
At the West Brom, we know solid futures don’t happen overnight. So, whether our customers are looking to own their first home or have savings they can rely on, we’ll do everything we can to help them build the life they want bit by bit. We’re all about customer experience, which means we do the right thing, not just the easy thing. Whatever your role, you’ll put the customer at the heart of everything you do and make a positive lifelong impression.
What you’ll be doing:
* Looking after the day to day running of your branch.
* You’ll be leading and coaching your team whilst ensuring everything runs smoothly.
* Managing recruitment and retention of a high-quality team whilst highlighting good behaviours and tackling poor behaviours fairly and promptly.
* Whether someone’s looking for their first home or to build up savings they can rely on, you’ll be there with a positive attitude, ready to help.
* Staying up to date on all our products and services so you’re always ready to share your knowledge and support with our customers and your team.
* Keeping things safe and sound in branch, especially when we’re opening and closing for the day.
* Supporting our local branches and embedding deep roots in our local communities.
What we’re looking for:
* People management experience including performance management and recruitment within a financial services industry.
* Someone who shows up every day with a positive, helpful, and supportive attitude and makes a heartfelt impression on our customers.
* Someone with an infectious team spirit who’s ready to collaborate and share ideas.
* A customer centric person who holds a genuine interest in customers and their needs.
* A calm, clear, and confident communicator who can get their point across, as well as making other people feel heard.
* Empathy, we want you to put yourself in others’ shoes. You’ll need to listen, understand, and offer support to all our customers, as well as your team.
* Flexibility, there’ll be times when we’ll need you to step up to help other teams, especially during our busy times.
* Tech‑savvy – you’ll need to be able to use a computer and work your way around our systems once we’ve shown you the ropes.
* Previous experience delivering great customer service.
* A curious mindset, you’ll be ready to learn and grow, open to challenges and developing new skills.
What's in it for you:
* We pride ourselves on our development opportunities and always look to promote from within wherever possible.
* Holiday starting at 175 hours (25 days) plus bank holidays that grow with your time with us and the opportunity to buy or sell up to 5 days holiday each year.
* 2 paid volunteering days a year.
* Living Pensions: Pension scheme starting at 5% contribution from you and 7% contribution from us, and we’ll match your further contributions up to 10.6%.
* Enhanced maternity, paternity and adoption leave with paid fertility treatment, neonatal and pregnancy loss leave.
* Life assurance provided by the Society at 4 times your salary.
* Yearly performance related pay scheme and pay review.
* Private medical insurance that’s discounted when your time with us grows, with the option to include family members.
* Salary Sacrifice Electric/Hybrid Car Scheme.
* A Perkbox account – giving you 24/7 access to perks, benefits, discounts, wellbeing tools and loads more!
* And much more, from flexible working options, wellbeing support and a whole heap of warm West Bromness.
Equality and inclusion
We’re a Disability Confident Leader and encourage disabled applicants and all from diverse backgrounds to apply. We’ll do what we can to adjust our recruitment journey and offer a guaranteed interview to disabled applicants who meet what we’re looking for. If you need any support with applying to one of our roles, get in touch at careers@westbrom.co.uk.
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