Main area Clerical Officer Grade Band 2 Contract Fixed term: 18 months (Pending admin review) Hours: 37.5 hours per week (Monday to Friday 9am-5pm). Job ref 412-DCSS-7693699
Employer Mid Cheshire Hospitals NHS Foundation Trust
Employer type NHS
Site MCHFT Leighton Hospital
Town Crewe, Cheshire
Salary £24,465 pa pro rata
Salary period Yearly
Closing 14/02/2026 23:59
Clerical Officer - Medical Records – Appointments Team
Band 2
Job overview
Secondments must be agreed with current line manager.
A fantastic opportunity has arisen for two Appointments Officers to come and join our lovely Appointments team within Medical Records on an 18 month fixed term contract.
Within Medical Records the appointments team are responsible for booking appointments, printing referrals and communicating with patients over the phone. You may also be required to work within our small call centre team receiving outbound calls from patients or with our Outpatient Reception team booking in patients for their appointments and making follow up appointments.
There may be a requirement to work flexibly across sites at Leighton Hospital and Infinity House.
We are looking for dedicated individuals with an attitude to learn and must be organised and work on their own initiative. The successful applicants must have a can do attitude and an approachable manner and have excellent telephone skills. They must be a team player and have the ability to multitask in a busy environment.
If this sounds like you then please apply now, we would love to hear from you!
Main duties of the job
The successful applicants will be expected to act in a professional manner, adhering to strict information governance guidance and always ensure patient confidentiality. The department are continuously looking to improve the service offered and all members of the team are encouraged to suggest new ideas and ways of working.
There may be times when the successful applicant may be required to work flexibly within the department dependent upon business need and patient demand. Flexibility is expected with regards to working hours to support the service.
Working for our organisation
Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond.
The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.
We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.
The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.
During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.
At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.
Detailed job description and main responsibilities
* Appointments – responsible for booking outpatient appointments, managing waiting lists and liaising directly with patients or carers. The candidate will also be required to help support the printing of patient referrals. This role is desk based.
* Call Centre – a central contact centre that manage telephone queries from patients/ carers and requests to rebook appointments. This role is desk based.
Successful applicants will need to demonstrate:
* Self- motivation
* Good organisational skills
* Ability to pay attention to detail
Person specification
Qualifications
* GCSE Maths and English (grade C or above), or equivalent qualifications. Or Successful completion of the rotational apprenticeship scheme within Health Records/Outpatients.
* Awareness of the need for confidentiality in accordance with Data Protection Act and national/local guidelines
* Knowledge of Trust systems: Meditech, Somerset, NHS e-Referral Service, Bookwise, Envoy.
Skills
* Ability to communicate well verbally and in writing.
* Patient centred, adaptable, willing to change and suggest ideas for improvement
* Ability to work as part of a team and under own supervision
* Ability to work under pressure in a methodical and logical manner
* Ability to solve problems & make decisions under pressure.
Experience
* Customer Service training/experience
* Proficient use of Microsoft office
Key Messages
Not all NHS roles are eligible for sponsorship. Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up to date and job specific information. The salary threshold for sponsorship is £25,000 for Health and Care Visas and £41,700 (with limited exceptions) for Skilled Worker visas. The Trust will not sponsor where the starting salary does not meet these immigration rules.'
Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.
We actively promote flexible working so please discuss any requirements you may have with us.
Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.
· All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.
· Staff recruited from outside the NHS will usually be appointed at the entry point (bottom) of the pay band.
· Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.
· You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.
· We do not reimburse travel to interview expenses.
Employer certification / accreditation badges
You must have appropriate UK professional registration.
Rebecca Carvel or Jackie Vickers - Assistant Service Manager : 01270 273701
Jayne Shufflebotham - Support Manager: 01270 273206
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