A great opportunity is now available as an industry leader ‘SalonIQ’ in a key role as Customer Service Advisor. You will be responsible for supporting and growing relationships with our customers and helping them with daily duties.
The successful applicant will;
- Be well organised
- Be reliable
- Be able to work independently or as part of a team
- Have previous experience in customer service (optional)
- Build strong relationships with customers
- Enjoy taking calls and has an exceptional telephone manner
- Able to work in a fast-paced, busy environment
Daily tasks include:
• Answer a high volume of calls and interacting with customers over live chat and email
• Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call
• Investigate customer queries, raising with relevant parties and escalating where needed
• Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)
• Liaise closely with other teams to advocate on behalf of customers
• Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible
• Be a digital communications expert, assisting customers digitally using their own device
Personal skills;
- Excellent communicator
- Has attention to detail
- Enjoys working in a fast-paced environment
- Confident phone manner and willing to answer numerous phone calls per day
In return;
- Full training will be provided
- Flexible work hours
- Full holiday entitlement
- Career and personal growth opportunities
- Be part of an amazing team
- Hybrid working options available
Job Type: Full-time
Additional pay:
* Bonus scheme
* Wellbeing Gift
Benefits:
* Additional leave
* Casual dress
* Company events
* Hybrid Work from home
Schedule:
* Monday to Friday plus rotated weekend support
Work Location: Hybrid office / remote - Office based in Tunbridge Wells, TN1 1EN