Mobile Customer Service Attendant Northern Ireland
Parkingeye, Antrim, Northern Ireland, United Kingdom
Overview
Mobile Customer Service Attendant role for Parkingeye in Northern Ireland. The position involves patrolling client car parks, providing customer service, enforcing parking policies and supporting on-site operations.
Key duties and responsibilities
* Provide customer service and parking related guidance to car park users whilst enforcing the client’s parking policy
* Be adaptable to changing routes and activities across your designated patrol area
* Proactively patrol the car parks to enforce and advise on parking restrictions as required
* Issue Parking Charge Notices in accordance with the appropriate legislation and code of practice
* Identify signage and equipment issues requiring investigation and provide first line maintenance
* Professionally manage challenging conversations with car park users
* Manage traffic flow on the car park as required
* Liaise with internal departments and the client to improve parking compliance on-site
* Report all incidents and accidents
* Adhere to company policy and compliance when enforcement action is required
* Remain up to date on GDPR and H&S requirements of the role and on industry standards
* Champion the BLEND values: Be Passionate, Lets Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Formal qualifications and experience
* Strong ability to communicate with customers during difficult and demanding circumstances
* Good time management and organisational skills
* Experience in delivering excellent customer service
* Ability to work productively under pressure, maintaining balanced emotions and a positive outlook
* Must be able to work in an outdoor environment
* Valid driving licence
Personal attributes and skills
* Excellent communication skills, including providing operational updates to the Customer Service Manager
* Organised approach with experience in managing teams and HR processes (recruitment, training, annual reviews, investigations)
* Professionalism in all interactions
* Ability to build trust with colleagues and to achieve results with and through others
* Highly self-motivated with willingness to assume responsibilities and own tasks
* Ability to set and meet deadlines and remain agile to changing scenarios
* Alignment with Parkingeye Blend Values: Be Passionate, Let’s Innovate, Embrace Collaboration, Nurture Trust and Drive Excellence
Parkingeye is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of sex, belief, race, age, sexual orientation, marital status, civil partnership, disability, or gender reassignment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Consumer Services
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