Creative Support, a not-for-profit provider of social care services, is pleased to be working in partnership with Liverpool City Council to provide a new night time crisis prevention service for individuals with a mental illness in Liverpool City Centre. The service will provide a safe and secure environment for individuals at risk of reaching crisis point within their mental health. It will operate from 6pm-1am, 7 days a week, 365 days a year, and the sole purpose of the service is to reduce individuals being hospitalised, and dependency on A&E departments and police resources. This will be a social model of support with staff team expected to utilise appropriate de-escalation and support techniques whilst promoting clients abilities to manage their own coping strategies. As the Crisis and Recovery Practitioner you will support the Crisis and Recovery Manager to lead and coordinate the support service. You will be responsible for the supervision and management of Crisis and Recovery Workers within the service. You will be responsible for ensuring the effective and consistent delivery of the service. You will work with our commissioners, senior colleagues and other key stakeholders to ensure the service provides value for money and achieves key outcomes as part of the commissioning standards and key performance indicators. You will be an effective operational manager, with a track record in robust staff performance management, financial management and contract management. You will ensure that the service provided is responsive to the needs and preferences of service users and you will work the senior staff team to develop partnerships with the other service providers, external agencies, services and community groups that will be beneficial to the emotional, physical and financial wellbeing of the people we support. As a manager you must have a professional approach with the ability to supervise, coach and guide the staff team to deliver a consistently personalised service. You will need excellent written and verbal communication skills and you will be fully IT literate. A relevant social care qualification is desirable and experience within a community-based support service is essential. You will have the ability to maintain excellent records and meet monitoring requirements as set out by Creative Support and commissioners. Vacancy Reference Number: 85444 Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded. We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme.