Product performance coordinator

12 Month FTC (Maternity Cover)

Are you passionate about improving digital experiences and driving customer engagement through data-driven insights? Were looking for aProduct Performance Coordinatorto help shape the future of our digital platforms across V12 Retail Finance and V12 Personal Finance.

What Youll Be Doing

In this exciting and varied role, youll:

* Coordinate and manage product improvements and regulatory changes across digital customer touchpoints.
* Support the development and delivery of enhancements to the V12 App and other digital platforms.
* Lead marketing and servicing campaigns to boost app adoption and customer engagement.
* Monitor and report on KPIs across all customer channels, identifying trends and opportunities.
* Translate customer behaviour data into actionable insights that drive innovation.
* Submit business change proposals and support their implementation.
* Collaborate with project managers and business leaders to deliver user-centric solutions that meet regulatory and business expectations.