A leading professional services firm is seeking a new hire for their London office. Reporting to the Head of Facilities, this role is responsible for the day-to-day management of London-based facilities, front of house and catering services, health & safety compliance, premises security, budget control, and minor project delivery.
Duties & Responsibilities:
* Manage day-to-day facilities operations across the London office, including Front of House, catering, cleaning, maintenance, security, post, contractors, and suppliers.
* Lead and develop the London Facilities team, ensuring adequate resourcing, training, performance management, and rota/on-call cover.
* Oversee Front of House and catering services, driving high standards and continuous service improvement.
* Ensure full compliance with Health & Safety legislation, fire safety requirements, permits to work, and statutory certifications.
* Manage relationships with landlords, managing agents, building management, and other occupiers.
* Control facilities budgets, monitor expenditure, manage invoices and recharges, and identify cost-saving opportunities.
* Deliver minor projects including office moves, space planning, internal churn, and M&E/infrastructure works.
* Manage premises security systems, GDPR compliance, and regulatory (including FCA) requirements.
* Act as part of the 24/7 on-call rota for emergency response.
The role requires:
* Experienced Facilities professional with relevant qualifications or equivalent practical experience.
* Proven experience working within a professional services environment.
* Demonstrated experience managing and supervising teams, providing technical guidance, and ensuring policy compliance.
* Strong operational knowledge, with the ability to manage issues independently and advise others.
* Experience interpreting policy and developing effective procedures and systems.
* Strong analytical and problem-solving skills, with the ability to assess complex information and business impact.
* Excellent communication and stakeholder management skills at all organisational levels.
* Confident leader able to influence, motivate, and build effective working relationships.
* Team-focused, collaborative approach with sound judgement and awareness of when to escalate complex issues.
* Willingness to work occasional out-of-hours, including participation in an on-call rota and emergency response.