The vacancy
Job Type – Team Leader
Salary - Rates of pay from £13.20ph to £13.62ph depending on store location
Hours of Work - 37.5 hours a week
About Us
Working for us isn’t like working for any other retailer. We are a forward-thinking, diverse team committed to excellence. We pride ourselves on exceeding customer expectations and value our colleagues’ contributions. We seek positive individuals passionate about our products, offering opportunities for development and new challenges.
About The Role
As a Team Leader at Hobbycraft, you will support the management team, drive sales, and ensure excellent customer service. Your responsibilities will include:
1. Working with the store manager to increase sales and profitability
2. Promoting commercial awareness among staff
3. Overseeing operations such as merchandising, goods in, warehouse, and duty management
4. Coaching colleagues and managing workload
5. Handling customer inquiries and managing click-and-collect orders
6. Operating the till and managing transactions
7. Supporting audits, health and safety protocols
8. Opening and closing the store as a key holder
9. Participating in disciplinary, grievance, and performance processes
10. Acting as duty manager in the store manager’s absence
About You
The ideal candidate will have:
* At least 1 year of retail experience, managerial or supervisory experience is advantageous
* A passion for sales and profit growth
* Commercial awareness in retail
* An interest in crafts and hobbies to inspire others
* Ability to learn and share product knowledge
* High enthusiasm, motivation, and confidence in communication
* Flexibility to meet business needs
Benefits at Hobbycraft
* Above minimum wage pay rates
* 25% Discount Card for Hobbycraft Stores
* Generous holiday entitlement with annual increases
* A creative working environment
* Company pension scheme
* Cycle to Work Scheme
* Employee Support Programme
* Ongoing training and development
* Colleague social events
Note: Due to application volume, the vacancy may close early. We support applicants with disabilities; contact us at recruitment@hobbycraft.co.uk for accommodations.
Hobbycraft celebrates diversity, inclusion, and equal opportunity employment, recruiting based on skill, passion, and customer service excellence. Join us to foster creativity and joy in crafting!
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