Role:
Night Cleaning Manager
Salary:
£50k and standard benefits package
Job Status
: Permanent / Full Time- Hours will be Sunday to Thursday 21:00 - 06:00 (but occasionally 22:00 - 07:00)
Location:
Canary Wharf London
Vacancy Reference:
VR/05357
Role Description:
Our Client delivers horizontal and associated cleaning services to a well recognised Property Management Company in the Canary Wharf area. They require a Night Cleaning Manager to oversee a Deputy Manager and team of Cleaning Operatives (approx 15) in delivering outstanding service to this client who are a leading Organisation in the regeneration of urban projects across Europe. They are responsible for the regeneration of 128 acres of once derelict land in the East End of London.
Duties:
* You will lead the night operations team to service multiple sites across the campus. You will ensure first class service delivery by developing people, building relationships and empowering your Team to perform to the best of their ability.
* Your key building responsibility will be to deliver a first-class cleaning service to the client
* Hold weekly team meetings with direct reports ensuring company policies and procedures are followed and requirements / expectations are fully communicated at all levels
* Review best practice and present new ideas to keep ahead of the cleaning industry
* Attend meetings and arrange training as required to accommodate the role
* Undertake any additional task as instructed by the line manager or above
* Oversee the operational delivery of the Night Team including periodic team as required and ensure the on-site team has the correct skill set to perform their role unsupported and to the highest standard
* To develop and maintain high level of service delivery for the night team including Periodic Team
* Deal with reactive situations and the development of an agile workforce
* Ensure Quality checks are completed daily, and daily compilation reports are accurate to the level of service and SLA's
* Ensure consistent and high-level service delivery across the client
* Work closely with Duty Night Manager and the wider team, reporting on progress and developments
* Ensure HSE guidelines and regulations are always followed
* Monitor, record and investigate accidents and near misses
* Take part in the 'call out' rota and attend emergency call outs if required
* Health & Safety Champion for the client encouraging a HSE culture for the team and Clients
* Keep requestors updated on progress where deemed necessary based on SLA and priority of work request
* Ensure operational statutory compliance and completion of PPM works for the client
* Responsible for following all business continuity and evacuation procedures and being part of any testing
* To assist in the recruitment of employees, to include but not limited to appraisals, interviews, training and HR relevant documentation and HR processes
* Supporting management from other shifts may be a requirement from time to time.
Person Specification:
Qualifications:
* Manager with 5 years' experience, managing nights with 20 people plus
* Professional qualifications
* Knowledge of the Specialist Cleaning division is a plus
* UK driving licence is a plus
Experiences:
* Strong customer and client focus - must have experience in customer facing Facilities Management environment
* Evidence of managing performance and identifying improvements using management data
* Supplier management - must have experience of managing suppliers in a similar type of environment
* Team Player
* Communication - good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions
* Proven track record of achievement
* Demonstrates experience of coordinating and supervising soft services and full awareness of H&S issues
* Able to work out of hours to support service delivery needs as necessary.
Skills:
* Proven experience with deep cleaning and specialist works
* Proven ability to motivate, inspire and develop a team of people
* Ability to interface across all levels of the organisation
* Computer literate
* Excellent written and verbal communication
* Ability to build and maintain relationships
* Excellent time management and organisational skills
* Ability to react quickly and decisively when faced with a problem or issue
* Ability to work under pressure and to tight deadlines
* Commercial and financial awareness in a client environment
* Understand customer & client values and align own etiquette.