Esteem Care Dumfries and Galloway Ltd prides themselves on being a unique service, and on being one of the only main Emergency Care Responders in the region. It is important that all staff who participates in being an Emergency Responder follow the Emergency Procedure and always put the Service User as the main concern. What might not be an emergency to us, e.g., losing glasses or remote control, a light bulb blowing etc can cause a panic in the Service User, so it is important to always empathise with the Service User.
Main Duties- To provide rapid response service to service users who use a telecom alert system in an emergency situation. To Liaise with Care Call to ensure details of service user are correct.
1. All duties of the Home Carer to be followed when providing an Emergency Response service.
2. Staff must be able to provide a rapid response to any call out(maximum 30 minutes unless otherwise specified)
3. There are always 2 Responders on Call at one time, a 1st Responder, and a 2ndResponder. The 1stResponder will have the main Responding phone. This is the phone Care Call, or any other agencies will call if the service is required to a Service User.
4. Responders will be paid an amount per day/night ...