International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS issues Cards in 27 countries and is responsible for two Joint Ventures covering around a dozen countries. The leaders in these countries are empowered to make decisions at a local level, in partnership with other local business leaders. Local teams are supported by two cross‑market teams – the Centre of Excellence and Risk & Control Management.
We are looking for a Commercial Client Manager to represent the American Express brand within our Corporate Account Sales Team. The role is telephone‑based and follows a hybrid office working model. The successful candidate will drive profitable growth, customer retention and engagement across a portfolio of existing corporate customers using strong sales and relationship‑management skills. The core strategy is to grow our customer base, deepen engagement, expand relationships and protect our customers and business.
Responsibilities
* Transform relationships with customers to achieve profitable growth and retention.
* Support clients through the Legal Entity Know Your Customer process, ensuring timely and efficient completion.
* Develop and execute strategies for differentiated treatment and account prioritisation aligned with our trigger‑based approach.
* Create and execute account strategies to uncover opportunities while addressing threats and risks to maintain and grow the American Express relationship.
* Proactively manage an effective sales pipeline, identifying and prioritising opportunities that support goal achievement.
* Challenge customers' existing processes and recommend Amex solutions to help them achieve their goals.
* Ensure customers are supported to self‑service so the candidate can focus on strategic activities.
* Effectively deploy Amex global, regional and/or local data, resources and tools to deliver value, grow profitable charge volume and deepen client relationships.
* Operate effectively in a fast‑paced, evolving environment, influencing, collaborating and coordinating with multiple stakeholders internally and externally to execute growth and retention activities.
* Ensure premium value is delivered that aligns with client goals, delivers a positive customer experience and achieves customer advocacy.
* Operate the business the right way to meet regulatory requirements.
Qualifications
* Sales experience, preferably in a B2B environment.
* Customer‑focused.
* Results‑driven.
* Resilient in the face of adversity.
* Excellent verbal and written communication skills.
* Ability to influence, persuade and challenge the status quo.
* Experience working and thriving in a fast‑paced environment.
* Ability to manage a demanding workload with short timelines and under pressure.
* Strong time‑management skills.
* Strong collaborator able to partner with stakeholders to achieve goals.
* Team player.
Benefits
* Competitive base salaries.
* Bonus incentives.
* Support for financial well‑being and retirement.
* Comprehensive medical, dental, vision, life insurance and disability benefits (depending on location).
* Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need.
* Generous paid parental leave policies (depending on your location).
* Free access to global on‑site wellness centres staffed with nurses and doctors (depending on location).
* Free and confidential counselling support through the Healthy Minds program.
* Career development and training opportunities.
Employment eligibility to work with American Express in the UK is required, and the company will not pursue visa sponsorship for these positions.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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