Job Description
Why this role is important to us
For many customers, is their first interaction with our brand, making it a critical driver of engagement, acquisition and long-term value. Operating within a regulated environment, it's essential that the website not only performs commercially but also meets governance, compliance and brand standards. This role is important for shaping how we improve customer journeys, collaborate across partners and deliver a clear, prioritised roadmap that balances customer needs, commercial outcomes and regulatory requirements.
Work that matters – What you'll do
* Manage, ensuring it performs against commercial, customer and regulatory goals
* Improve optimisation of journeys and landing pages to improve conversion and customer experience
* Build and manage a clear, prioritised optimisation roadmap in consideration of business goals
* Collaborate with Product, Paid Media, Compliance, UX and Development teams to deliver improvements
* Lead delivery from idea through to implementation, testing and performance analysis
Qualifications
What you'll need to bring to the role & Experian
* Experience managing and optimising customer-facing websites, in a regulated environment
* Experience building and delivering roadmaps while balancing commercial, technical and compliance needs
* Experience with CRO, customer journeys and data-led optimisation
* Demonstrated experience collaborating with multiple partners to influence and promote outcomes
* Operate at both strategic and hands-on levels
More about you
* Management skills with a collaborative mindset
* Organised and able to manage competing demands
* Experience with CMS platforms and working with development teams
* Understanding of SEO, experimentation and workflow tools such as Jira (desirable)
Additional Information
* Hybrid role - 40% office base
* Great compensation package and discretionary bonus plan
* Core benefits include pension, BUPA healthcare and more
* 25 days annual leave plus bank holidays
Internal: D/EB8
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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