The Pensions Ombudsman is growing fast and is a great place to work. We have an exciting opportunity for a Communications Officer to join our team based in Canary Wharf, where we currently operate an agile working policy of 20% office attendance and a flexible working culture. You will be working full or part-time on a permanent contract and will receive a competitive salary of £37,500 per annum pro rata. We offer several pension options as part of the Civil Service Pension Scheme, including defined benefits. In addition, we are an accredited Disability Confident Employer, and we welcome applicants from under-represented groups. Salary and benefits As well as a starting salary of £37,500 per annum pro rata, we offer: Several pension options as part of the Civil Service Pension Scheme, including defined benefits. 27.5 days annual leave increasing to 32.5 depending on length of service plus the option to buy and sell annual leave Discretionary staff reward scheme Comprehensive support for growth with learning and development programme to boost your career 24/7 Free confidential employee assistance programme Discounted health benefits and employee discount scheme across hundreds of retailers Access to Staff Networks and social activities Sabbatical after qualifying period A culture of reward with annual performance bonus Eye test and flu jab reimbursements Diversity and Inclusion We are an accredited Disability Confident Employer and welcome applications from under-represented groups. We encourage applications from people of all backgrounds and aim to create a workplace where everyone feels valued and has a sense of belonging. Who are we? As a totally independent body, not part of the pensions industry or government, we investigate and make decisions when someone has been unable to resolve a complaint about how their pension has been managed. Our service is free, but we have legal powers to make decisions that are final, binding, and enforceable in court. Our work can be challenging and high-profile, delivering a fair outcome for the individual and highlighting where the pensions industry can improve. Focusing on the facts, we must be balanced, fair and totally independent. Purpose of the role The Communications Officer will play a vital role in delivering TPO’s Communications and Engagement Strategy. Our key aim is to share good practice and learning from our work to drive improvements across the sector. This will build the reputation of TPO and ensure that the right complaints come to us. TPO’s Corporate Services teams provide support on all business communications and engagement matters. This role forms part of a small, collaborative and high achieving Communications Engagement and Insight team. Reporting to the Communications Manager, you will create and deliver high-quality communications across multiple channels. Your work will include managing media relations, overseeing day-to-day digital communications and social media, updating and optimising website content, producing marketing and campaign materials, managing communications projects, and supporting events. You will be a part of a broader, successful and friendly Corporate Services Directorate that includes HR, Digital, Data and Technology and Finance. Key responsibilities Input into the development of communication plans and creative solutions to achieve the organisation’s goals. Developing engaging written and visual content for TPO channels and our website. Implement evidence-based social media activity, focusing on optimisation, engagement and impact. Lead on web content management and the development of future improvements working closely with our web hosting and development agency. Make best use of data to identify opportunities, deliver continuous improvement and provide visibility regarding performance of our content to our Executive. Support the communications manager with proactive Media Handling, drafting proactive press releases that are clear and compelling. Provide reactive management for Media and Press activity, monitoring for reputational risks and breaking stories and drafting press responses in line with our messaging approach. Support the team in delivering a calendar of virtual, hybrid and in person internal and external events. Work with the team and broader organisation in developing engaging presentation assets for our events. Support the team with management of the intranet as our key internal comms channel. Ensure all communication outputs are accessible and compliant with equalities legislation and best practice. Any other reasonable duties as required. Please refer to the Job Description for further information We will shortlist and interview on a rolling basis, without waiting for a set closing date. Therefore, this vacancy may be withdrawn at short notice. Closing date: 19 January 2026 at 11:59pm Interview dates: From w/c 12 January on a rolling basis All applicants must have a right to work in the UK and be prepared to be security cleared to Baseline Personnel Security Standard, which requires a basic disclosure from the Disclosure and Barring Service. In line with our policy, candidates deemed appointable through a fair and open competition will be kept on a reserve list for up to 6 months. If vacancies with sufficiently similar essential criteria arise we may make offers to those who are on this reserve list. These vacancies may be in other teams in the organisation. If you feel that you have the skills and experience required to become our Communications Officer, please click ‘apply’ today. We would love to hear from you!