The role of Scheme Manager will include:
1. Supporting residents by providing information to promote independence, good health and wellbeing
2. Completing mandatory compliance tasks along with health and safety checks
3. Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
4. Delivering high quality customer service by resolving problems and complaints
5. Providing administrative support, including maintaining accurate records in a timely manner
6. Completing Sign Ups, Terminations, Settling in Visits
7. Covering other schemes as and when required
Skills and experiences:
8. Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
9. Proven experience of working with older people and understanding their individual needs or similar
10. Working knowledge of good practice resident involvement or customer participation activities and practices
11. Ability to work alone and manage workloads to meet deadlines
12. Working knowledge of handling confidential and sensitive information
13. Good interpersonal and customer care skills
14. Proficient User of Microsoft applications including Word, Excel and Outlook
15. Travel is a requirement of the role, therefore a full valid driving licence is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
16. 25 days annual leave (pro rata)
17. A pension scheme with employer contributions from Sanctuary
18. Life Assurance
19. Employee Advice Service including counselling
20. Cycle to Work scheme
21. Voluntary health plans
22. Employee discounts
23. Wellbeing support and tools
24. Employee recognition scheme
25. Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
26. Role salary is £16,916 (pro rata)
The full time equivalent salary for this role is £25,374 based on 37.5 hours per week
(if the link is unavailable, please visit the Sanctuary careers website)