Salary: £35,000 - 37,000 per year Requirements: Minimum of 3 years experience in a 2nd line IT support or systems support role Degree in Computer Science / IT-related discipline or equivalent commercial experience Strong knowledge of Windows client and server operating systems Experience supporting Microsoft 365, Active Directory and Group Policy Objects Understanding of networking fundamentals including VLANs, switching and routing Experience with firewalls (ideally Fortinet) Familiarity with virtualisation technologies such as Hyper-V Exposure to cloud platforms including Azure and/or AWS Working knowledge of automation tools such as PowerShell Strong communication skills with the ability to explain technical concepts to non-technical users Full UK driving licence Relevant certifications such as CompTIA A or Microsoft Azure Administrator are advantageous Responsibilities: Provide high-quality 1st and 2nd line technical support to internal users, ensuring a professional and responsive service Manage incidents and service requests through the ITSM ticketing system Diagnose and resolve hardware and software issues across servers, desktops, mobile devices and peripherals Support and maintain core IT infrastructure including servers, cloud platforms and networking components Assist with the management of Microsoft 365, Active Directory and Group Policy environments Support virtualised infrastructure and cloud services including Azure or AWS Maintain accurate documentation of systems, procedures and incident resolutions Contribute to security best practice and compliance with standards such as GDPR and ISO 27001 Participate in an out-of-hours on-call rota to ensure service continuity Technologies: AWS Active Directory Azure Cloud Hardware Hyper-V Support ITSM Microsoft 365 Mobile PowerShell Security Windows Office 365 More: We are an award-winning healthcare provider delivering critical NHS services across Greater Manchester. As an employee-owned organisation with a strong social purpose, we combine innovative digital technology with outstanding clinical care to improve outcomes for patients and communities. We offer a salary of up to £37,000 and an exceptional benefits package, providing an opportunity to work within a collaborative digital team supporting vital healthcare services while developing your own technical capabilities. last updated 11 week of 2026