Join to apply for the Customer Advisor 12 Hour role at JoJo Maman Bébé.
Overview
As a JoJo Customer Advisor you’ll be the face of JoJo, providing a fantastic level of customer care and service that we are renowned for and uphold. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products, whether they are an expectant parent, an excited grandparent, or other friends or family.
Responsibilities
* Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing maternity wear, to demonstrating a baby carrier to an intrigued parent.
* Preparing Omni-Channel orders.
* Liaising with customers in store or via the phone on Omni-Channel orders.
* Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
* Embracing new product knowledge or learning to increase sales opportunities.
* Actively listening to our customers’ needs and working out what the best solution is for them.
* Taking pride in keeping your store looking immaculate.
A typical week would be 3 x 4-hour shifts; however, flexibility is required in line with store requirements.
Skills That Make You Shine
* Previous retail, customer service and sales experience
* Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly
* The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers
* You’ll need a self-developing mentality and a curiosity to learn new products independently
* We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, including active listening, empathy, and an understanding of our customers’ needs
* You’ll be working within a small team; therefore, the ability to work harmoniously and respectfully is important
* Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week
* We like to keep our stores looking tip-top, so you’ll have a keen eye for detail and play a key role in maintaining our standard
Perks And Benefits
* Extra day of annual leave for each year you’re with us, up to 38 days
* Birthday day off
* Non-contractual bonus scheme celebrating JoJo’s success
* Enhanced pension scheme
* Cycle to work scheme
* Financial wellbeing app – pay yourself 40% of your earned wages whenever you want
* Savings scheme with Smart Money Cymru – you do not need to live in Wales
* Flexible work options
* Fabulous social events
* Employee recognition programme
* Volunteer days to support our communities
* Health and Wellbeing hub
* Specsavers voucher – free sight test and contribution towards glasses (T&Cs apply)
* 40% off JoJo branded lines
* Ongoing training and development opportunities
About JoJo
We make happy and helpful clothes and products that let children be children – in all their silly, messy, adventurous, noisy, imaginative joy. We’re about creating a warm, community-centric environment for our employees and customers, with over 50 locations across the UK and Ireland and a thriving e-commerce platform.
As a B Corp, we strive for a sustainable future and take pride in our responsibilities to the planet and communities. We welcome people from diverse cultures, perspectives, and experiences to create a diverse and enriched environment. By encouraging a diverse and inclusive workforce, we aim to help everyone thrive and reach their full potential.
Job Information
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Retail
#J-18808-Ljbffr