Overview
Swissport UK & I is seeking a dynamic and experienced Cargo General Manager to lead operations at Cardiff Airport. This is a cargo-based role, not ground handling. The role oversees freighter aircraft handling, warehouse operations, and road freight logistics. You will be responsible for delivering operational excellence, driving performance against KPIs and SLAs, and fostering a culture of safety, quality, and continuous improvement. As the senior operational leader on site, you will report directly to the Station General Manager and serve as a key liaison between Swissport's senior leadership, airline partners, and ground teams.
Responsibilities
* Ensure full compliance with Health & Safety, Security, and QA standards
* Promote a proactive safety culture and lead incident investigations
* Monitor and improve KPIs, SLAs, and customer satisfaction metrics
* Analyse operational and financial data to drive efficiency and cost savings
* Manage staffing levels, recruitment, and performance reviews
* Foster employee engagement, training compliance, and career development
* Build and lead a high-performing management team with clear goals
* Oversee absence management and support staff wellbeing
* Coordinate resource planning and operational delivery
* Resolve service issues and maintain high operational standards
* Liaise with airline partners and contractors to meet quality benchmarks
* Ensure timely handling of cargo across air and road freight
* Provide flexibility to meet business demands beyond standard hours
Qualifications
* Proven leadership in cargo operations, freighter handling, and warehouse logistics
* Strong understanding of operational procedures and airline service standards
* Exceptional interpersonal, organisational, and communication skills
* Ability to lead under pressure and adapt to changing environments
* Experience in coaching, performance management, and disciplinary processes
* Commitment to continuous improvement and operational innovation
* High integrity, attention to detail, and deadline-driven mindset
Opportunity
This is a unique opportunity to shape the future of cargo operations at Cardiff Airport. If you're a results-driven leader with a passion for aviation logistics, we invite you to apply and join Swissport's mission to deliver world-class cargo services.
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