Please note this role is a 4-hour contract and weekend availability may be required.
WHO WE ARE
White Stuff was established in 1985 through a simple idea. This idea grew, and now we have shops and concessions in the UK and internationally, selling women's and men's clothing as well as accessories and homeware. Our original prints (designed in-house), intricate details, and considered design touches reflect our personality and make us subtly distinctive.
Our people are at the heart of our brand, constantly moving and driving us forward. We're sociable, talented, and like-minded. We're not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.
WHO YOU ARE
You're passionate about retail and fashion. You have the determination to go the extra mile and provide the best customer experience. You thrive in a team environment and inspire others with your passion and support.
PRIMARY OBJECTIVE OF THE JOB
Ensure we are the best on the high street for delivering an amazing customer experience.
WHAT YOU'LL BE DOING
You'll report to the Shop Manager and sit within our Retail team.
Customer Experience
* Meet the A.C.E pillars (Be Friendly, Be Inspiring, Be Invaluable) throughout the Customer Journey.
* Understand shop KPIs and work to improve them continuously.
* Promote multichannel shopping using the mobile point of sale system (mPOS) to show customers products across channels and create endless aisle orders.
* Engage customers with our brand by signing them up to email newsletters, tagging their purchases to their profile, and sending e-receipts in line with data protection regulations.
* Use knowledge of promotions or discounts to inform customers and increase sales.
* Assist in events including Customer Events and preview evenings.
Product Presentation and Visual Standards
* Maintain high visual standards in-store.
* Support with floor moves, mannequin and window displays, and replenishment.
* Understand the features of our product ranges (fits, style, fabrics) and explain these to customers to support their buying decisions.
Shop Operations
* Process deliveries efficiently and ensure products are replenished and available.
* Support stock management processes such as stocktakes.
* Use company resources like the White Stuff website, Looking White Stuff, the Tea Room, email communications, window guidelines, and brand posts to engage customers and ensure compliance with daily/weekly actions.
* Be a team player and participate actively in team briefs.
* Understand and comply with Health & Safety and emergency procedures.
* Maintain a professional approach with internal customers, head office departments, centre management, and visitors.
* Efficiently fulfill ship-from-store and Click + Collect processes.
Doing Good Stuff
* Be aware of our charity partner and support related events or promotions.
* Understand our approach to ethical sourcing and environmental impact to explain this to customers and the team.
Benefits
As a Customer Host at White Stuff, you will be entitled to a range of benefits, including:
* Quarterly bonus opportunity
* Up to 25 days holiday per year plus bank holidays
* 2 paid days per year to volunteer in the community
* 50% product discount
* Annual uniform allowance
* BUPA Dental Insurance
* Healthcare cash plan and Life Assurance
* Interest-free season ticket loan
* Pension contribution
We are committed to creating an inclusive environment where everyone can be proud to work and be themselves. We are an equal opportunity employer; all qualified applicants will be considered regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
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