Head of Operations London based (4 days in the office) I am working exclusively with a global streetwear brand who is looking for a Head of Operations to join their team. This is a brand new role to the business and you will be owning everything from supply chain, logistics, international expansion and managing the Community Experience team. The role: Lead the end-to-end supply chain, from inbound logistics to last-mile delivery, ensuring efficiency and cost-effectiveness. Build a strong global shipping strategy, balancing cost, speed, and customer experience across key markets. Assess and future-proof warehousing needs, ensuring effective set up to scale efficiently. Develop a global logistics strategy to support expansion and localisation in key international markets. Develop and monitor KPIs for fulfilment, shipping, and logistics (e.g. shipping times, order accuracy, cost per order). Identify and implement technology solutions to improve efficiency in order management, tracking, and warehousing. Build a high-performance operations team, ensuring they are aligned with business objectives. Coach, mentor, and develop the Community Experience Team, empowering them to deliver outstanding customer interactions while nurturing a high-performance, results-oriented environment. What they are looking for: Someone who has deep knowledge and experience in managing international supply chains. A background in creating seamless, world-class customer experiences and building long-term loyalty. Someone who is comfortable working in a high growth environment and ideally someone who has worked in a scaling fashion business. A great leader! Someone who has previously lead a customer service team, creating strategies to improve satisfaction and customer retention. You are tech savvy and someone who is always looking to streamline operations. Strong expertise in warehousing, 3PL management, fulfilment operations and supply chain strategy. Experience working in fashion, streetwear, or direct-to-consumer (DTC) brands. Someone who has a deep knowledge of international shipping, duties, customs, and compliance in key global markets.