Customer Service Advisors Location: Port Talbot Salary: £24-26,500 paid overtime benefits clear progression path A role with purpose. A team with pride. A future with opportunity. We are seeking proactive, resilient individuals with a passion for people and problem-solving to join a trusted organisation as Customer Service Advisors. If you enjoy helping others, thrive in fast-paced environments, and are looking for a long-term career with real development opportunities, this could be the perfect role for you. What You'll Do Be the first point of contact for a variety of customer queries via phone and email Handle orders, updates, delivery queries, billing issues, and general service enquiries Accurately manage and update customer information across systems Provide thoughtful, solution-focused support, including for customers in vulnerable situations Resolve customer issues independently wherever possible, escalating only when necessary Stay current on service updates, internal communications, and best practices Support overall team goals through personal KPIs and shared responsibilities Ensure compliance with safety, data protection, and quality standards What Youll Bring Experience in a customer-facing role such as call centre, contact centre, customer service centre, retail, hospitality or similar for example a graduate with placement experience Strong communication skills and a calm, professional approach Great attention to detail and ability to manage data accurately Confidence navigating new systems and multitasking in real-time environments A willingness to learn and adapt in a collaborative, team-oriented workplace Drive to contribute meaningfully to a high-performing team What Youll Gain Paid overtime and flexible shift options during peak seasons Performance-based hybrid working following successful probation A comprehensive six week onboarding programme with dedicated support Ongoing coaching, learning resources and development opportunities A workplace that values your contribution and supports long-term growth To explore your future please email your CV