London
£14.50 per hour
About The Business
Urban Rest is a fast-growing challenger in the serviced apartment and corporate housing space with properties across Australia in Sydney, Melbourne, Adelaide, Brisbane and Canberra. As well as London, Ireland and Auckland. We are a technology enabled business disrupting a stagnant sector with a unique focus on traveller well-being and sustainability. We have experienced rapid growth, strong customer loyalty and success over the last seven years since launch and are now going through a period of scaling the business in various locations across the country and now into Europe, offering the chance to join a growing business at a pivotal stage of growth.
Benefit and Perks
* Discounted stays at Urban Rest properties (up to 10 days per year)
* Career growth and progression opportunities within the company
* Team social functions
* We're a social bunch and we strive to have a fun, friendly, and collaborative work environment
* Pet friendly offices in London, close to public transport
About The Role
The Housekeeping Service Attendant role performs routine duties in cleaning and servicing Urban Rest properties and Hotel Rooms including bedrooms, baths, kitchens, living areas and communal spaces as directed by the Quality Supervisor. This role falls under the internal housekeeping business unit. Housekeeping Service Attendants promote a positive image of the property to guests and must be pleasant, honest, friendly and should also be able to address guest requests and problems. The successful candidate should maintain complete knowledge of and comply with all housekeeping departmental policies/service and also Urban Rest procedures/standards. Additionally, maintain complete knowledge of correct maintenance and use of equipment.
Responsibilities & Daily Tasks
* Enters and prepares the apartment/room for cleaning
* Cleans guest bathroom/bedroom/floor corridor
* Dusts the rooms and furniture
* Cleans kitchen and kitchen appliances including running and emptying dishwasher
* Replenishes guestroom, kitchen, pantry and bath supplies
* Cleans the bathroom
* Cleans laundry area including washer/dryer
* Cleans the closet
* Vacuums floor and rugs
* Checks and secures assigned units
* Replenish amenities according to the operational standards
* Empty trash containers
* Remove all dirty terry and replace with the clean par to the designated layout
* Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor
* Replace facial, toilet tissue and bathroom amenities in the correct amount and location
* Inspect the condition of all linen and replace soiled/damaged ones
* Remove dirty bed linen and make up the bed with clean linen
* Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and Peloton equipment
* Dust and polish all furniture
* Realign furniture to the floor plan
* Responsible for replenishment of guest complimentary amenities
* Responsible for the cleanliness and maintenance of the work area
* Deliver and retrieve items on loan to guests e.g. porta cots
* Ensure security of assigned units and privacy of guests
* Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, periodic cleaning etc.) as required
* Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
* Maintain positive guest relations at all times
* Be familiar with all Urban Rest services/features and local attractions/activities to respond to guest inquiries accurately
* Resolve guest complaints to the best of their ability or promptly report to Supervisor and/or Guest Relations team, ensuring guest satisfaction
* Monitor and maintain cleanliness, sanitation and organization of assigned work areas
* Responsible for Urban Rest property in the work area
* Attends guest feedback, guest requests /guest complaints in the area assigned to him
* Authorized to enter designated Urban Rest units for cleaning and providing drop off services as per requirement
* Responsible for following the standard operating procedures
* Responsible for actively contributing to guest satisfaction in terms of cleanliness and presentation
* Update status of units cleaned on Flexkeeping
* Return housekeeping packs, equipment and keys at the end of shift
Please note, this role description serves only as a guideline for duties, which may change from time to time if requested by management.
What We Look For
* Available to work a rotating roster and may be required to work across 7 days
* Excellent attention to detail
* Reliable and committed
* Likes variety in a position where no day is the same
* Goes above and beyond to ensure exceptional guest service and
* Who likes to make a difference.
Diversity & Inclusion
At Urban Rest, we extend our invitation to candidates from neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.
How To Apply
Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.
If you want to learn more about our company please see our website -
We look forward to hearing from you