Required Skills pbsa hospitality customer service sales compliance problem solve driving results Job Summary Are you an experienced Customer Service Assistant with experience in PBSA, Hospitality or a similar field? Are you a friendly face and a go to person for customers? if so, our client are on the hunt for a Customer Service Assistant to join their growing team! About our client: Our client are a PBSA (Purpose Built Student Accomodation) provider. With over 9000 beds around the UK their properties are some of the best in the market and their friendly and approachable team get to know their students, so that they provide a more personal experience. Be a part of that unforgettable service! Our client are only just getting started and need great individuals to continue their success. You will work as part of a collaborative team that believes in respectfulness, supporting each other and most of all having FUN! Your Customer Service Role: As a Customer Service Advisor, you’ll be the friendly face and go-to person for our customers, creating a safe, supportive, and vibrant community they’ll love to call home. Here’s a snapshot of what you’ll be doing. Create a “home away from home” community for students. Plan exciting social events and deliver stand-out check in/check-out experiences. Handle complaints with care and ensure students feel supported. Drive great reviews and high customer satisfaction scores. Help meet city revenue and sales targets Stay on top of local trends and competition. Smash sales targets and boost re-booking. Balance financial performance with customer happiness Engage with local communities through volunteer days and charity efforts. Keep buildings safe clean and well maintained Promote a positive safety culturehandling emergencies and reporting incidents as needed. Stay up to date with training and always prioritise health and safety. Our Ideal Customer Service Assistant: What we’re looking for: Experience in PBSA, hospitality or a similar field Proven Bacground in Customer Service, Compliance & Sales Ability to juggle multiple priorities and problem solve effectively Enthusiasm for fostering community and driving results Package & Benefits: This dynamic role includes flexible hours (weekends/evenings). You will thrive in a fun, ever evolving environment driven by watys of working commitments Respectful Responsive Supportive Collaborative Fun In return for your continued commitment, our clients is offering the following: Competitive salary of £26,000 per annum 25 days holiday entitlement (pro rata for part time colleagues) Have your birthday off! 8% pension (7.5% employer / 0.5% employee) contribution SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments Access to Reward Gateway and enjoy discounts with a number of leading retailer Cycle 2 Work Scheme Service Award Scheme (one day per year up to 5 years’ service) To not miss out on the opportunity to become our clients next Customer Service Assistant, click apply now to register your interest. We look forward to meeting you!