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Technical support analyst

Slough
X4 Engineering
Technical support analyst
Posted: 9 October
Offer description

Senior Application Specialist (Endur) – Energy Trading | London


X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide.


Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team.


The role

You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact.


Key Responsibilities

* Hands-on support for commodity trading and live position applications during trading hours
* Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations)
* Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions
* Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution
* Collaborate with users, stakeholders, and vendors to communicate progress and manage changes
* Provide global support across multiple regions and time zones


Key Requirements

* 10+ years in IT, with 5+ years in energy trading / CTRM
* Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA)
* Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops
* Knowledge of the North American Gas & Power trade lifecycle
* Strong CTRM application support expertise and workflow knowledge
* Familiarity with Risk, P&L, P&L attribution
* Programming skills (Java, .Net, or similar); OpenJVS a plus
* Database/SQL knowledge and troubleshooting ability
* Collaborative, motivated, and adaptable with a global mindset


A competitive package is on offer, with details available during the initial stages of the interview process.

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