Are you passionate about delivering excellent customer service? Do you thrive in a dynamic and fast-paced environment? We are currently seeking a dedicated Customer Service Advisor to join our client's team at our Mansfield town centre branch for a well-established business. This position requires individuals who are committed to providing outstanding service and have a strong attention to detail.
Location: Mansfield town centre
35 hours a week
Key Responsibilities:
- Assist customers with various banking inquiries, transactions, and account services.
- Provide personalised assistance to customers in person, over the phone, and via email.
- Process financial transactions accurately and efficiently.
- Promote and cross-sell banking products and services to meet customer needs.
- Resolve customer issues and complaints promptly and professionally.
- Adhere to all banking regulations and guidelines.
Requirements:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work effectively in a team-based environment.
- Availability to work 2/3 Saturdays a month.
- Full UK driving license required.
Preferred Qualifications:
- Previous experience in a customer service role, ideally within a banking or financial s...