Location: Northampton (Hybrid)
Full time – Permanent Position
Getronics is a global leader in technology solutions with a team of over 4,000 colleagues in 22 centres, providing comprehensive end-to-end services across the globe. Our mission is to deliver and continually evolve reliable IT services and solutions to empower organisations to maximise their business potential.
We have an exciting opportunity for a Senior Application Consultant to join our team in the UK!
What we can give you:
1. 25 days holiday (with the opportunity to buy/sell extra days) plus statutory bank holidays
2. Hybrid working in Rushden, 2 days in the office
3. Full training provided as part of robust induction process, including opportunities for continual development with our NorthStar online learning platform which has over 80,000 courses available
4. Employee Referral Scheme
5. Flexible benefits package that aims to offer something for everyone
6. GetVibes – our active listening program enabling us to connect and listen to feedback from all colleagues, as a business we then work together to devise action plans to continually improve and develop Getronics!
7. To give back to the community and in support of our global ESG programme, you’ll be given 1-day paid leave to participate in local volunteering projects
8. Company Pension Scheme, plus life assurance, and access to our free Digital GP App via Aviva
9. Private medical cover from 12 months of service
10. Global Recognition Program – 40+ awards were made last year under our RecogniseMe scheme
Role Purpose:
To support and further develop our customer’s Sitecore order fulfilment website.
What to expect:
11. Develop and support the website and associated applications
12. Assist the Team Leader in future projects through full project life cycle (specification, development, system testing, implementation and on-going support)
13. Provide technical support to the customer
14. Participate in the ‘out of hours’ support for deployments and other business critical events.
15. Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
16. Create value by enabling customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis.
17. Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests. Manage escalations of customer issues, working closely with other services teams as required.
18. Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles in order to achieve their goals and objectives working both independently and as part of a team.
19. Ability to provide support and development to the customer remotely (through remote access tools and verbal / written communication).
20. Self-training on current development and programming methodologies whilst supporting existing systems
What we expect from you:
21. Sitecore v10 developer
22. .NET developer in C# using GitHub
23. Web based developer Preact/Javascript/HTML/CSS in an IIS environment
24. Microsoft SQL developer Stored Procedures and Indexing.
25. Strong customer focused, ensuring the delivery of exceptional service and superior value.
26. Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer’s Tickets.
27. ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes an advantage.
28. Previous experience in a support and development role.
29. Strong problem solving skills.
Desirable Technical Skills:
30. SOLR knowledge
31. Azure DevOps Knowledge
32. Windows skills would be beneficial.
33. Linux skills would be beneficial.
34. Service Now – Use of an incident management tool such as service now.
35. Jira – Use of an incident tracking/management tool such as Jira.
36. OrderCloud knowledge
What to do next:
As a business, we offer an Employee Referral Programme, if you have someone in your life you think would be a perfect fit then send them a link to the career’s webpage.
We are committed to equal opportunities for all staff and applications from individuals are encouraged, regardless of age, disability, gender, sexual orientation, race, religion, or belief, relationship status, and families.