Overview
Exciting No7 Counter Manager role helping customers with skincare and beauty needs. You will be responsible for driving sales and inspiring and motivating your team to achieve and exceed targets. With a love for makeup and skincare, you will delight in creating authentic relationships with customers, delivering a great experience and coaching your team to be the best they can be.
About the brand
No7 Beauty Company comprises five iconic brands — No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP. We believe in creating the best in beauty for everyone. We are known for scientific innovation, products with proven results, and a commitment to environmental sustainability and social responsibility. We are an equal opportunity employer and empower you to be your authentic self. Diversity, equity and inclusion are at the center of everything we do.
About the role
You will work on site and report to the Store Manager or General Manager. Your main responsibilities will be to:
* Work with your regional manager to create business plans and drive in-store promotions and No7 offers.
* Lead by example and inspire and motivate your team to achieve and exceed their sales targets and goals.
* Sell products and provide personalised consultations using the latest skincare, makeup and beauty products.
* Ensure your team provides the best customer service and creates strong connections so customers keep returning.
* Foster a vibrant and supportive working environment by nurturing relations with your store team, sharing knowledge and tips, and celebrating individual and team success.
* Maintain a clean, well-stocked, and well-presented counter to showcase No7 skincare and beauty products.
* Complete the award-winning 12-month Skin School development programme.
* Be an enthusiastic ambassador for the No7 Brand – proud of our heritage and the cutting-edge science and technology behind our products.
What you’ll need to have
These are the essential skills or experience needed to succeed in this role.
* Management or team leader experience in a retail or customer service setting.
* Demonstrable experience working with business plans and achieving sales targets.
* Ability to inspire and motivate teams to deliver against sales objectives.
* Enjoy sales and selling – you will work alongside your team to meet KPIs.
* A passion for makeup, skincare and the No7 brand.
* Comfortable approaching customers and applying makeup and skincare.
* Able to communicate with a wide variety of people from your team to customers to regional and store managers.
* Enthusiasm for ongoing learning and development – the desire to expand makeup and skincare knowledge and share it with customers.
Nice-to-have
These are desirable skills or experience and are not essential, so we would welcome applications from candidates who don’t match this additional criterion:
* Counter manager experience specifically.
* Experience coaching teams and reviewing individual and team performance.
Our Benefits
* Generous employee discount on our own brands and partner businesses.
* Quarterly allocation of No7 products to try at home and share insights with customers.
* Certification as a skin expert with CIBTAC (Confederation of International Beauty Therapy and Cosmetology).
* Training to become a No7 Macmillan Beauty Advisor to support patients experiencing the visible effects of cancer treatment.
* Boots Retirement Savings Plan.
* Discretionary annual bonus.
* Enhanced maternity/paternity/adoption leave pay and a gift card for expecting or adopting parents.
* Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, and more.
* Access to free, 24/7 counselling and support through TELUS Health (Employee Assistance Programme).
We offer additional benefits and information on our rewards program at boots.jobs/rewards. Salary estimates on third-party sites are not provided or endorsed by Boots.
What’s Next?
If this sounds like the perfect role for you, we look forward to receiving your application. If your application is successful, you’ll be invited to attend an in-store interview.
Where a role is advertised as full-time, we are open to discussing part-time and job-share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
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