Associate Professional Services Consultant
Associate Professional Services Consultant
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About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team: As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.
About the Role: You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice.
RiskNarrative operates as a recognised innovative leader in our field. We are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a testing and exciting environment, and you should be comfortable working directly with customers.
Responsibilities
* Delivering bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform
* Using your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers. Presenting, analysing, problem solving, training and configuring the RiskNarrative platform
* Working closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
* Working closely with customers to develop financial crime strategies. Configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives
* Gathering client requirements by asking the right questions. Documenting details to configure our systems whilst liaising with internal and external stakeholders
* Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements
Requirements
One of the below:
* Experience of implementing & configuring bespoke customer SaaS products
* Demonstrate knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks
* Have financial Crime knowledge/experience as an analyst, investigator or similar in at least one of the below areas; Application Fraud, Transaction Fraud, KYC, AML, Data or Credit
And:
* Demonstrate excellent teamwork and verbal and written communication skills. Ability to work closely with customers at all levels, investigator to C Suite
* Have ability to handle multiple streams of work simultaneously
* Show ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service
Learn more about the LexisNexis Risk team and how we work here
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting
* Industries
IT System Custom Software Development
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