Overview
Housing Officer (Homeownership), hireful – Location: Peterborough, Hybrid with travel around the region as required to meet business needs. Salary: £42,213 per annum including regional allowance and essential car user allowance. Contract Type: Permanent. Hours: 35 hours per week, Monday - Friday 9am-5pm with evening and weekend work as required. Don’t worry we’ll give you plenty of notice when that’s needed.
Thousands of families across the country rely on our client for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It’s this belief - that everyone deserves a place to call home - that drives everything they do. They find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be.
About the Role
As a Housing Officer (Homeownership), you’ll be the go-to expert for our homeowner customers - handling a wide range of complex queries around leases, transfers, property management, and service charges. You’ll play a vital role in ensuring their customers feel supported, informed, and confident in their homes. You’ll be out and about visiting schemes, carrying out inspections, and maintaining a visible presence in our communities. You’ll work closely with colleagues across Housing Services and other teams to manage mixed-tenure sites and deliver a seamless customer experience. You’ll be managing a diverse portfolio of homeownership tenures - shared owners, leaseholders, and freeholders, making sure everything aligns with legal agreements and service expectations.
This is a busy, fast-paced role that requires strong organisational skills, a proactive mindset, and a genuine curiosity to get to the heart of issues.
You’ll need to:
* Translate legal jargon into clear, customer-friendly language
* Think creatively to solve problems and improve service
* Prioritise effectively and manage competing demands
* Build strong relationships across teams and with customers
Salary
The spot salary for the Housing Officer (Homeownership) post is £37,928 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. Plus a further £3,035 regional allowance and £1,250 per annum essential car user allowance.
About You
* Experience in leasehold management within a housing association or managing agent.
* Strong understanding of leases, transfers, and relevant regulations, with a commitment to continuous professional development.
* Ability to work independently as part of a small team and collaboratively across the wider organisation.
* Strong organisational skills, with the ability to manage a high volume of queries and maintain a professional, customer-focused approach.
* Excellent communication skills, capable of engaging with multiple stakeholders at various levels.
* Proficiency in Microsoft Office (Word, Outlook, Excel).
Interviews
The recruitment process includes:
* Stage 1: A Place to Connect – A call with the hiring manager followed by a role related assessment. Planned date: 8th October via Teams.
* Stage 2: A Place to Show Your Strengths – A behavioural and scenario-based interview with a Customer Service Questionnaire in advance. Planned date: 15th October at their Peterborough office.
Please note: candidates must have current eligibility to live and work in the UK; they do not currently hold a sponsorship license.
They also provide benefits such as 28 days of holiday plus bank holidays (pro rata for part time), online GP access, gym discounts, a birthday day off, pension schemes, and life assurance. Reasonable adjustments are available in recruitment upon request.
Recruitment
They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role.
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