Better places, thriving communities. At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
Service Support Manager – Deliver excellent service standards, meet SLA agreements and adhere to cleaning specifications and compliance procedures.
Role Responsibilities
* Build strong relationships with contract clients and conduct audit inspections.
* Monitor performance against SLAs and cleaning specifications.
* Manage daily employee wages and ensure Health & Safety compliance.
* Follow statutory Fire and Safety regulations to mitigate risks.
* Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What We're Looking For
* Previous management experience in soft services/cleaning within facilities management.
* Excellent customer service and communication skills.
* Strong organisational and time management abilities.
* IT literacy, especially in Microsoft Office.
* Full UK clean driving licence (company car provided).
* IOSH Health & Safety qualification desirable.
What We Offer
* Access to a virtual GP for you and your household.
* Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
* Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care and tech products.
* High street discounts through MiDeals, cycle-to-work scheme, life cover up to four times salary, enhanced pension contributions, a save-as-you-earn scheme and Mitie Matching Share Plan.
* Recognition through Mitie Stars with opportunities for cash prizes and a top-prize of £10,000.
* Training and development opportunities across a wide range of learning resources.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition and need any reasonable adjustments during the recruitment process, please let us know.
Together our diversity makes us stronger.
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