Better places, thriving communities.
At Mitie we bring out the best in places. Unlocking their potential so that everyone looks forward to using them and can do their best work in them. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
We're looking for a Service Support Manager who will deliver excellent service standards, while meeting SLA agreements and adhering to cleaning specifications and compliance procedures.
Contract: Permanent
Type: Full Time
Hours: 40 hours per week (5 days over 7)
Location: Trinity Leeds, Albion Street, Leeds, West Yorkshire, England, LS1 5AT
Role Responsibilities:
1. Build strong relationships with contract clients and conduct audit inspections.
2. Monitor performance against SLAs and cleaning specifications.
3. Manage daily employee wages and ensure Health & Safety compliance.
4. Manage daily cleaning operation on site.
5. Follow statutory Fire and Safety regulations to mitigate risks.
6. Ensure service delivery across multiple contracts aligns with company policies and procedures (HR, QHSE, RTW, Vetting, Compliance).
What we're looking for:
7. Previous management experience in soft services/cleaning within facilities management.
8. Excellent customer service and communication skills.
9. Strong organisational and time management abilities.
10. IT literacy, especially in Microsoft Office.
11. Full UK clean driving licence (company car provided).
12. IOSH Health & Safety qualification desirable.
What we offer you:
13. Access to a virtual GP for you and your household.
14. Financial wellbeing support via Salary Finance, including early pay access and competitive loans.
15. Flexible lifestyle benefits through our Choices platform, including extra holidays, insurance, dental care, and tech products.
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .