The Role
The Centre Manager oversees the smooth operation of the centre, maintaining high standards throughout. You will be responsible for managing and delivering exceptional levels of client service.
Core Skills
* Detail Orientated
* Resilience
* Open Minded
* Flexible
* Effective Communication
* Team Working
* "Can do" Attitude
* Strong IT and Administrative Skills
Key Responsibilities
Client Management
* Build and maintain client relationships to achieve high retention rates
* Deal with all client enquiries and taking action in a timely fashion
* Coordinate with New Business team to assist with client move ins, outs and around
Team Management
* General day to day management of team, delegating duties and tasks
* Identify and implement training where necessary
* Assist with constructive appraisal preparations for the team
* Create and maintain a professional and positive culture amongst all staff
* Responsible for on boarding all new joiners effectively
* Working closely with Human Resources and Operations Manager to ensure grievances are handled correctly
Building Management
* Monitor, issue and manage CCTV and intruder alarm systems
* Expertise in SALTO systems, with basic troubleshooting disseminated amongst junior staff
* Responsible for managing and updating site inventories
* Oversee and supervise facility management of the property
* Supervise contractors on site and ensure call-outs are actioned
* Provide reports on building facilities maintenance
* Review, train and implement health and safety regulations where necessary
* Responsible for ensuring all fire procedures are in place and all clients are briefed
Accounting
* Build close relationship with the finance team
* Prepare the billing for client invoices twice a month
* Manage petty cash
* Collate all additional service charges for invoicing
* Budget control
* Authorise and manage all client or company orders, including raising PO
* Credit control
IT and Telecoms Systems
* Become an expert with Avaya telephone programming, patching and activation
* Confident with the setup of LAN and IT to assist clients
* Strong knowledge of comms room and cabinet management
* Responsible for providing training in this area for new joiners and refresher sessions
* Managing telephone call logger and pulling reports for accounting purposes
Conference and Meeting Rooms
* Supervise the team in delivering 5-star services to meeting rooms
* Strong understanding of conference room technology, including troubleshooting and resolving AV issues
About Us
Beaumont is a high-end flexible workspace provider with locations in Prime Central London (http://www.beaumont-).
We pride ourselves on attention to detail and impeccable service to allow businesses to operate as efficiently as possible, within a professional, relaxed and stylish atmosphere. Creating and maintaining this environment is vital to our clients' business, therefore we are always on the lookout for people who embody our values.
We are a medium-sized enterprise and pride ourselves on a work culture akin to a close-knit family: the leadership team sit side by side with their teams, and ideas to improve the business are welcomed from all staff.
We promote from within at every opportunity, and we reward and recognise colleagues on a weekly, monthly and quarterly basis. We have an exciting growth pipeline, with the potential for existing staff to grow into new roles as the business expands into new locations around Central London and beyond.
The details of this role may vary according to client and company needs changing.