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Job Title: Customer Service Representative
Job Snapshot: Customer Service Representative
Location: Liverpool
Salary: GBP25,877 : GBP27,515, plus up to GBP2,000 performance:related bonus
Working Hours: 37.5 hours per week, Monday to Friday 09:00am : 17:30pm, 1 in 3 Saturdays 09:00am : 12:30pm
Are you ready to join an amazing team where every day brings a new challenge and opportunity to grow? This is more than just a job : its your chance to build a career, develop your skills, and be part of a high:energy, supportive environment that celebrates success. Were looking for a Customer Service Representative to join our thriving inbound contact centre, specializing in insurance : and we want YOU to be part of our journey
What Youll Be Doing
* Crushing Your Goals and KPIs: Every day, youll have the chance to hit exciting targets and make a real impact on our teams success. As you grow and improve, so will your salary
* Achieving Quality Excellence: Delivering fantastic service will be your superpower. Youll shine in call audits and always strive to meet our high:quality standards.
* Turning Complaints into Opportunities: Every complaint is an opportunity to WOW a customer. Youll turn difficult situations around with your patience, empathy, and problem:solving skills.
* Handling Policy Queries and Changes: Youll be the go:to expert for customers seeking clarity or needing to make changes to their insurance policies.
* Providing VIP Service to Every Customer: Whether helping a regular customer or someone facing a tough time, youll go above and beyond to make their experience amazing.
* Being a Brand Ambassador: Youll proudly represent our brand and values, creating an exceptional experience for everyone you interact with.
What Were Looking For
* Motivation and Drive: Youre passionate about providing exceptional service, tackling challenges head:on, and continuously improving.
* Strong Communication Skills: Youll be on the phone and webchat : and youre great at explaining things clearly and making customers feel heard and valued.
* Empathy and Patience: You can handle tricky situations with grace and always put customers first, especially those who might need a little extra care.
* Goal:Orientated: You love a challenge and take pride in hitting your targets and achieving your personal best.
* Attention to Detail: Accuracy matters : and youve got an eye for it when it comes to managing insurance policies.
Why This Opportunity Is So Exciting
* Career Growth with Pay Increases: Start with us and watch your career take off With full training provided, youll gain valuable skills and experience that will set you up for long:term success. Plus, as your experience grows, so does your pay
* Join an Amazing Team: You wont just be another employee : youll be part of a team thats supportive, friendly, and always pushing each other to be better.
* Endless Development Opportunities: We believe in continuous growth. As you master new skills and build your expertise, theres always a chance to level up.
* A Fun and Dynamic Environment: This isnt your average job. With a positive, high:energy vibe, we make work enjoyable while achieving great things together.
Wellbeing
* Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service (including bank holidays)
* Enhanced paternity pay and 16 weeks full maternity pay.
* Colleague Assistance programme offers a suite of wellbeing services such as:
* Network of internal qualified mental health first aiders are available to provide support to colleagues.
Financial
* A core level of life assurance with the option to increase cover via salary sacrifice and add your spouse/partner
* Ability to access your earnings before payday via Dayforce Wallet.
* Company pension scheme
* Refer a friend scheme with a GBP250 bonus for every colle
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Advertising Services
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