Bereavement Technical Officer (career grade)
Job description
Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work.
We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. Weare committed to training and development, and we encourage a healthy work-life balance.
We offer the rewards and benefits that make it a great place to work.
People like you
We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone.
This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working.
Provide a high quality customer focused front of house service for cremations, strewing cremated remains and burials. Operating cremation plant and equipment ensuring an effective, efficient, economical service compliant with relevant codes of practice and statutory requirements.
The services provided are of a nature where there is no “second chance” providing an excellent standard on every single occasion is paramount.
The service is relatively small and operates in a specialised area, shift patterns include weekends and bank holidays, it is essential that the post holder understands all facets of the service and is able to assist and step into all roles as required.
Day-to-day communication with bereaved people can be difficult because of the nature and it is frequently more detailed and complex than they imagine. The post holder must have excellent communication skills, high levels of tact, diplomacy and empathy are required to negotiate with a variety of stakeholders.
The post holder will be required to maintain a first aid qualification
This is a front-line post, attendance in person is necessary to perform duties.
This post involves working weekends and bank-holidays on a rota basis during which times no immediate access to a manager or supervisory post will be available.
The job includes a degree of physical effort, including lifting and involves working in awkward positions. The crematory is a very hot environment; front of house services are performed outdoors and it is not possible to avoid being in the elements.
*To legally be able to perform this role the intermediate cremator operators certificate is required, if the applicant does not possess this they may be considered suitable for a “trainee” position entering the service at a lower pay grade, progression to the higher grade being wholly dependent upon obtaining the qualification, for which training and support will be provided. The qualification MUST be obtained within the 6 months probationary period for the employment to continue.
All members of staff have a duty to participate in the WDC Appraisal process and take responsibility for identifying their own professional and career development needs.
Managers have a responsibility to undertake regular appraisals of their staff in accordance with the WDC Appraisal process and take responsibility for helping to address their professional and career development needs.
All members of staff have a responsibility to comply with Warwick District Council’s Code of Conduct, Equal Opportunities and Health and Safety Policies.
The post holder will be required to perform other such duties as appropriate to the qualifications, experience and salary band as may be reasonably required.
The post holder will be responsible for ensuring their own health and safety, as well as that of the colleagues they line manage.
The post holder will be expected to comply with Council policy at all times including in relation to their responsibilities for safeguarding and promoting equality.
The post holder will be expected to adopt and work in accordance with the Council’s values.
Local Government Pension Scheme Up to 32 days leave BUPA Cash Plan Work Perks